DMC Leisure USA FIT PKG Staff

JTB USA, Inc.   

Job Description

 

Position:	Junior / Senior	Date:	January 2025
Division:	DMC	Report to:	Supervisor
Department:	Leisure USA FIT PKG	Direct Reports:	n/a
FLSA Status:	Non-Exempt	Job Rank:	B
Remote Work Status	n/a	Pay Grade:	n/a
Location:	n/a	Competency Requirements:	Level I

 

GENERAL POSITION SUMMARY

This position is responsible for product planning and tour operation.

 

 

Essential Job Functions   

Product Planning (% of Time Spent: 45%)

• Analyzes market conditions to develop new tour ideas and new itinerary.
• Creates new tours in an employee's assigned city or destination.
• Observes, receives and otherwise obtains information from all relevant sources to provide accurate information and advice to maximize cost savings and provide a high degree of customer service.
• Negotiates with clients and suppliers.

 

Tour Operation (% of Time Spent: 45%)

• Works and maintains open communication with Customer Service team.
• Makes tour operation arrangements daily to cater to customers' needs.
• Manages an itinerary using TOGO system.
• Manages and updates the tour costs in TOGO system

 

Client Management (% of Time Spent: 10%)

• Identifies client’s needs and addresses them in an effective and timely manner.
• Manages client accounts and maintains a good relationship.
• Maintains strong relationship with clients and related parties.

 

Other Duties:  

• Seeks constant improvement, more efficient and less expensive ways and means in work processes.
• Performs special projects and other miscellaneous duties as assigned by your superiors.
• Maintains high ethical standards in the workplace.
• Reports all irregular issues and problems to your superiors for solutions.
• Maintains good communication with your superiors, office staff members and outside contacts.
• Complies with all company policies and procedures.
• Responsible for maintaining a clean and safe working area.

 

 

Supervisory Responsibilities: n/a

 

 

 

MINIMUM QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Education and Experience

• Possesses 0-1 years of experience in the travel industry, or equivalent skills, in one's expertise.

 

Skills and Knowledge  

• Possesses sufficient knowledge and skills to perform day-to-day responsibilities. Requires minimum supervision.
• Speaks, reads and writes Japanese language.

 

WORKING CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential job functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

 

Working Hours:  

• Normal business hours between 8:45 a.m. to 5:30 p.m., 
• May be required to work after normal business hours and weekends.

 

Working Environment:  

• Work is performed in an air-conditioned office environment. 
• Work can be performed remotely but may be required to report to the Torrance Office two times per month or as required.
• Subject to varying atmospheric conditions, up to and including, noise, pollution, dust, fumes and vehicle exhaust

 

Equipment Used:

• General office equipment including phones, fax, copier, personal computer, scanner, etc.
• Software includes the use of Windows operating system, MS office, TOGO.

 

PHYSICAL AND MENTAL DEMANDS   

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

 

• While performing the duties of this position, the employee is required to frequently sit and occasionally must stand, walk, use hands and fingers and reach with hands and arms.  The employee must occasionally lift and/or move up to 25 pounds.  
• Specific vision abilities include the ability to read and analyze data in hard copy and on a computer screen, measure or identify using eyesight and adjust vision focus.

 

The mental demands described here are representative of those that must be met by an employee to successfully complete the essential job functions of this position.  Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

 

• While performing the duties of this position, the employee is required to show mental stamina for problem solving and dealing with stressful situations; prioritizing multiple tasks, ability to recall and recreate detailed conversation or events, interpret and apply oral/written instructions; remain alert and coherent to take action in stressful conditions.

 

 

 

The above information on this description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not intended to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add, revise, or delete information in this description. 

 

Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position.

 

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.