AME-Sales Specialist-GBS Honolulu Leisure-261066
JTB USA Inc.
Job Description
Job Title: Outside Sales Staff
Department: Meeting & Incentive
FLSA Status: Exempt
Division: Corporate Sales & Marketing
Location: Honolulu
General Position Summary
This position is responsible for for achieving the sales quota which is discussed and agreed between the incumbent and management as well as traveling through assigned territory more than half the working time away form the office to call on existing and prospective customers to promote products/services and solicit business by retaining and developing company key client relationship and identifying potential business opportunities. The role includes developing plans for continuous improvement and the measuring improvement in terms of travel management goals and objectives, customer service and client relationships.
Essential Job Functions
Client Development
- Regularly works more than half the working time away from the office making personal sales calls at customer sites.
- Conducts marketing research for potential clients and develops new corporate business.
- Produces and distributes sales materials, including flyers and emails to clients.
- Conducts Group and Leisure sales activities and tour escorts.
- Maintains and develops customer base by suggesting products and services which meet and exceed client expectations.
- Participates in sales and marketing activities.
- Understands own function from a bigger, organizational perspective, and its impact on daily activities.
Client Management
- Meets with key customers to build and maintain strong relationships.
- Provides phone and e-mail communications with clients to maintain business.
- Communicates clients' objectives and requirements to travel consultants, IT teams and accounting.
- Handles customer requests.
- Resolves escalated customer service issues.
- Provides assistance in reservation for hotel, limousine, etc. as needed.
- Handles customer's visas, passports, etc. as needed.
- Fully understands and acts upon our customer needs at all times.
- Maintains strong ties with clients and related parties.
- Handles complicated vendor or client situations.
Meeting, Incentive and Event Management
- Develops, manages and delivers client reporting requirements.
- Analyzes and reviews clients' cost performance with clients and identifies potential savings.
- Provides cutting-edge technology such as registration system.
- Negotiates with suppliers or vendors for better rates by collaborating with C&RM.
- Conducts risk management.
Other & Miscellaneous
- Seeks constant improvement, more efficient and less expensive ways and means in work processes.
- Performs special projects and other miscellaneous duties as assigned by your superiors of your business unit and branch office.
- Maintains high ethical standards in the work place.
- Reports all irregular issues and problems to your superiors for solutions.
- Maintains good communication with your superiors, office staff members and outside contacts.
- Complies with all company policies and procedures.
- Responsible for maintaining a clean and safe working area.
Qualifications
Knowledge, Skills, Education & Work Experience
- Possesses 0-1 year of experience in the travel industry, or equivalent skills, in the area of one's expertise.
- Possesses basic knowledge and skills to perform day-to-day responsibilities, but requires close supervision.
Tools/Equipment
- General office equipment including phones, fax, copier, personal computer, scanner, etc.
- Software includes the use of Windows operating system, MS office, SABRE.
Certificates/Licenses
- Driver's License
Work Environment, Physical & Mental Demands
Work Environment
- The physical demands described here are representative of those that must be met by an employee to successfully the essential job functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Work is performed in an office environment.
- Frequent travel is required by both car and airplane.
Physical Demands
- The physical demands described here are representative of those that must be met by an employee to successfully the essential job functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- While performing the duties of this position, the employee is required to frequently sit and occasionally must stand, walk, use hands and fingers and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.
- Specific vision abilities include the ability to read and analyze data in hard copy and on a computer screen, measure or identify using eyesight and adjust vision focus.
Mental Demands
- The mental demands described here are representative of those that must be met by an employee to successfully the essential job functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- While performing the duties of this position, the employee is required to show mental stamina for problem solving and dealing with stressful situations; prioritizing multiple tasks, ability to recall and recreate detailed conversation or events, interpret and apply oral/written instructions; remain alert and coherent to take action in stressful conditions.
- The above job description identifies the essential job functions and skills needed by the person or persons assigned to this position. These job functions and skills are not intended to be a complete and exhaustive list of all responsibilities, duties and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. The information contained herein is subject to change at the company’s discretion.
Other details
- Pay Type Salary
- Min Hiring Rate $50,000.00
- Max Hiring Rate $52,000.00
- 1450 Ala Moana Blvd, Honolulu, HI 96814, USA