Hawaii - Specialist 1, Sales Development

JTB Hawaii, Inc., is a dynamic leader in travel services, event planning and management, transportation, golf tours and merchandising in the Hawaiian Islands.  The company has evolved from its roots in servicing inbound Japan travelers to its current position as a provider of creative and comprehensive global travel and entertainment solutions.

Dayforce Code: Hawaii-Specialist-Sales Development  [Pay Range:  $20.00 - $24.50] 

PRIMARY RESPONSIBILITIES: Under general direction of Assistant Manager, Sales Development department, execute policies and procedures set forth by the.  Sell, plan, develop, and coordinate for new revenue sources.  In addition, be active in the "support services for Japanese companies expanding into Hawaii," which are project that JTB Hawaii Travel LLC has been strengthening its efforts.

Secondary Functions:

1. Process charge waiver requests.
2. Assist other departments or sections during peak periods as required.
3. Assist in coverage in the absence of staff.
4. Pick up and deliver documents, tour brochures, rack cards, etc.
5. Perform other duties as assigned.

Knowledge, Skills, and Abilities:

1. Associate’s degree or equivalent.
2. Possess at least two (2) to three (3) years’ work experience in sales industry.
3. Able to professionally and effectively communicate with employees, business partners, and clients in English and Japanese (written and verbal).
4. Possess excellent customer service skills, knowledge of telephone operations, negotiation, etiquette, and business protocol.
5. Able to work independently and cooperatively with others, able to work with employees, business partners, and customers in a positive manner.
6. Possess knowledge of Hawaii’s tourism infrastructure, tour arrangement, optional tours, basic business concepts and procedures, reservations concepts and procedures, billing and invoice verification procedures, Japanese culture and customs.
7. Possess working knowledge and skills with basic computer systems and software, application programs, software programs, e-mail and standard office equipment.
8. Able to present ideas effectively, clearly and concisely, and communicate between all levels within the organization.
9. Possess basic math skills including usage of 10-key calculator.
10. Possess valid Hawaii driver’s license with clean abstract.

Working Conditions:

Working Hours

1. Normal business hours:  8:00 AM to 5:00 PM, Monday through Friday, weekends and holidays, as deemed necessary.
2. Overtime may be required, with prior management approval.
3. Regular attendance at the workplace is required.

Working Environment

1. Air-conditioned office and/or remote environment.
2. Work in large, open room with approximately 50-60 employees and multiple computer consoles.
3. Travel to various locations outside of the office, outside of the State of Hawaii, where weather conditions may vary, but not limited to noise, dust, fumes and vehicle exhaust.

Equipment Used

1. In-house computer system, personal computer, printers, 10-key calculator, copy machine, facsimile machine, telephone, and other standard office equipment.
2. May use company car, if authorized, and camera for site inspections.

Physical and Mental Demands

1. Able to solve problems and deal constructively with conflict.
2. Constant – pulling/lifting/carrying less than 25 pounds, vision;
3. Frequent – pulling/lifting/carrying 25 to more than 50 pounds, sitting, standing, walking, hearing;
4. Occasional -  pushing, running, stair climbing, bending, overhead reach;
5. Seldom – twisting, side bending;
6. Not applicable – crawling, crouching, kneeling, stopping, climbing, forward reaching, grasping, handling, finger dexterity, eye-hand-foot coordination.

Communication Demands

1. Constant – requires talking and written communication to co-workers, customers and outside trade persons/vendors, talking on the telephone, responding to written or verbal requests of co-workers and vendors, receiving verbal and written instructions, writing/composing written language, reading, visiting/working at different work sites.
2. Not applicable – supervising others, training/giving verbal instructions.

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JTB Hawaii, Inc. is a drug free workplace and an Equal Opportunity Employer.