Hawaii - Manager, Honolulu Office

Secondary Functions: 

1. Assist other departments or sections, as required.
2. Perform duties for Company events, or special events such as Honolulu Marathon, Honolulu Festival, etc.

Knowledge, Skills and Abilities: 

1. Bachelors’ degree or equivalent years of experience.
2. Possess at least five (5) – seven (7) years of experience and at least five (5) of managerial experience. 
3. Possess strong interpersonal skills in speaking, reading and writing in both English and Japanese.
4. Possess leadership skills; self-confidence, motivation, flexible, and possess sound business judgment and determination.
5. Possess knowledge of principles and processes involved in business and organizational planning, coordination and execution.  This includes strategic planning, resource allocation, leadership techniques and production methods.
6. Able to work independently and cooperatively with others, which includes employees, business partners, and customers in a professional and positive manner.
7. Possess strong knowledge of Japanese culture and customs, and tour characteristics.
8. Possess working knowledge of Hawaii’s tourism infrastructures, and Japanese tour characteristics.
9. Possess working knowledge of tour arrangement, basic business concepts and procedures, reservations concepts and procedures, and accounting procedures.
10. Possess working knowledge of computers and other office productivity machinery, such as a copier, printer, multi-line telephone system, cellular phone, facsimile machine, other standard office equipment and email.
11. Possess valid drivers’ license with clean driving history.

Working Conditions: 

Working Hours 

Normal business hours:  8:00 am – 5:00 p.m., Monday – Friday, weekends and holidays, as deemed necessary. 

Environmental Conditions: 

Subject to varying weather conditions, including but not limited to, an air conditioned office, noise, pollution, dust, vehicle exhaust and fumes. 

 Physical and Mental Demands 

1. Able to work with concentration, accuracy, and attention to detail. 
2. Able to multi-task and organize and coordinate work efficiently, set priorities, and motivate staff.
3. Able to exercise self-control and handle stressful situations, with employees and customers.
4. Constant – sitting, standing, walking, vision, hearing, eye-hand-foot coordination;
5. Occasional – carrying less than 25 pounds, running, bending;
6. Seldom –pushing, pulling/lifting less than 25 to 50 pounds, carrying 25-50 pounds, stair climbing, crawling, squatting, crouching, kneeling, stooping, forwarding reaching, twisting, side bending, climbing, overhead reach, grasping, handling, finger dexterity;
7. Not Applicable – pulling/lifting/carrying more than 50 pounds.

Communication Demands 

1. Constant – requires talking and written communication to co-workers, customers and  outside trade persons/vendors, talking on the telephone, supervising others, responding to written or verbal requests of co-workers and vendors, receiving verbal and written instructions, writing/composing written language, reading;
2. Frequent – training/giving verbal instructions, visiting/working at different work sites.

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