Hawaii - Coordinator, Sales & Operations

JTB Hawaii, Inc., is a dynamic leader in travel services, event planning and management, transportation, golf tours and merchandising in the Hawaiian Islands.  The company has evolved from its roots in servicing inbound Japan travelers to its current position as a provider of creative and comprehensive global travel and entertainment solutions.

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 Dayforce:  Hawaii-Coordinator-Operations  [Pay Range:  $14.00 - $22.00]

[ This is not a remote position ]

PRIMARY RESPONSIBILITIES:  Coordinate and process reservations and bookings received by phone, email, or fax.  Communicate with drivers to ensure that movements run smoothly.

Secondary Functions:

Perform any other multi-task duties within company as assigned by General Manager

Knowledge, Skills and Abilities:

1. High school graduate.
2. Possess at least one (1) to two (2) years customer service or, equivalent experience.
3. Possess general management principles and techniques of organization operations.
4. Able to effectively and professionally communicate with employees, business partners, and clients via written and verbal communication method in English.
5. Possess working knowledge of Hawaii’s tourism industry, tour movements, and arrangements, understanding of different countries’ tour characteristics and needs.
6. Possess computer skills, especially Microsoft Office Word, Excel, and email applications.                                                                                                                                                                                                                             

Working Conditions:

1. Air-conditioned office.
2. Travel outside the office/remote workplace with varying weather conditions, including but not limited to noise, dust, fumes and vehicle exhaust.

Working Hours

1. Normal business hours:  7:00 a.m.- 4:00 p.m., Sunday – Saturday
2. Full-time - up to 40 hours per week; must be able to work a flexible schedule seven (7) days/week, including holidays.   Overtime may be necessary, with prior management approval.
3. Part-time – from 20 to 39 hours a week; schedule is determined based on availability and business needs.
4. Regular attendance is required in this position.

Physical and Mental Demands:

1. Able to multitask and resolve concerns and issues in a timely manner;
2. Constant – sitting, visual, hearing;
3. Occasional – pushing, pulling, lifting and carrying less than 25 pounds, standing, walking, crouching, forward reaching, side bending, overhead reach, grasping, handling, finger dexterity, and eye-hand-foot coordination;
4. Seldom – running, stair climbing, bending, squatting, kneeling, stooping, climbing;
5. Not Applicable – crawling, twisting.

Communication Demands:

1. Constant – requires written communication to co-workers, customers, outside trade persons/vendors, talking on the telephone, reading;
2. Frequent – requires talking to co-workers, customers, outside trade persons/vendors,  written or verbal requests of co-workers and vendors, training/giving verbal instructions,  receiving verbal and written instructions, writing/composing written language;
3. Seldom – requires visiting/working at different worksites;
4. Not Applicable – supervising others.

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JTB Hawaii, Inc. is a drug free workplace and an Equal Opportunity Employer.