Family Discovery Center- Office Administrator

Family Discovery Center Office Administrator

General Summary:

Serves as face of the Center in greeting visitors and responding to inquiries. Supports outreach to obtain referrals and recruit participants. Supports planning and coordination of Center programming and events to promote participant self-sufficiency, including educational and employment goals. Work hours may include some non-regularly scheduled weekend or evening hours accommodate programming schedule.

Principal Responsibilities and Duties:

• Serves as face of the FDC in welcoming visitors, coordinating incoming/outgoing correspondence including calls, emails, and mail.
• Creates and cultivates positive working relationships with program participants, community partners, and other FDC service providers including interns and volunteers.
• Schedules meetings, activities, and events to ensure that all arrangements are made, participants are notified and ensure that required client documentation is completed.
• Documents and performs data entry of participant attendance, program outcomes and other required program data. 
• Ensures that all participant files are complete, and that confidentiality is maintained.
• Point of contact for internal and external vendors.

Knowledge, Skills, and Abilities Required:

• Associate’s degree in Business Administration, Office Management or related field, Bachelor’s preferred. Minimum two years’ experience providing data entry and/or in an office administration role.
• Must possess sound professional judgment and boundaries, able to communicate clearly and respectfully both verbally and in writing, and efficiently work independently meeting deadlines and other program requirements.
• Must possess outstanding customer service skills with the ability to be solution-oriented. 
• Must possess strong cultural competency skills and have experience relating to

people of diverse educational, cultural, and economic backgrounds including English language learners and families with young children.

• Able to utilize basic computer skills including efficient typing and proficiency of Microsoft suite (Outlook, Word, Excel, Teams).
• Strong organizational skills and experience in managing scheduling and physical and electronic filing systems.
• Bi-lingual English/Spanish preferred

The Jewish Social Service Agency (JSSA) has been helping people across the Washington metropolitan area meet emotional, social, and physical challenges for more than 120 years. A nonsectarian provider, we serve people of all religious backgrounds, races and ethnicities, helping the youngest child to the most fragile senior, from individuals to entire families. JSSA provides services and support to nearly 31,000 individuals a year through our wide range of counseling, educational, specialized employment, in-home support, hospice and nursing care, and social services. We are a growing Agency and strive to be an Employer of Choice. As such we offer a competitive salary and benefits package, a healthy work-life balance, collaborative team environment and many opportunities for personal growth and professional development. We pride ourselves on our mission to be the first place for the Jewish community, as well as the community at large, to turn for clinical and social services of the highest quality that sustain and nurture all who seek assistance. We are an Equal Opportunity Employer. AA/M/F/D