Inside Counter Sales – Truck Transmissions & Differentials (On-Site)

Job Summary:

The Inside Sales Representative is responsible for delivering exceptional customer service by assisting customers both in person and over the phone, addressing inquiries, and recommending appropriate products. They will accurately process orders, quotes, and sales transactions, while managing inventory, maintaining product knowledge, and ensuring a clean and organized workspace. The role involves resolving customer concerns, collaborating with other departments, and ensuring timely order fulfillment. Strong communication skills, a positive attitude, and attention to detail are key to building customer trust and loyalty. The position also requires adherence to health and safety guidelines and regular attendance. Other duties may be assigned to support the sales team and enhance the customer experience.

Who We Are:

Weller Truck Parts began its history in Muskegon, Michigan in 1928 when Harry Weller, a small body shop owner, found value in recycled parts for the auto industry. The small business thrived so much that in 1949, Harry moved Weller Truck Parts to nearby Grand Rapids, MI. Since that time, Weller Truck Parts has continued to grow under the direction of the Weller family. In 2014, Weller became a member of the Jasper Holding family of companies and a 100% Associate Owned ESOP. Today, Weller continues to grow and out-service the competition by providing an engineered solution for efficient and cost-effective repair, removing the otherwise defunct units and parts from the path to a landfill.

What are you looking for?

Are you looking for a company that recognizes and rewards your contributions to the company’s success through both promotional opportunities and financial contributions to your future retirement?  If so, Weller Truck Parts may be the opportunity you are looking for. Weller Truck Parts makes it a priority to promote from within as much as possible.  You should also know that Weller Truck Parts is a stable and growing company with associates that are passionate about working together to grow their future. Weller is 100% Associate Owned, which means that as an associate owner you will own stock in a financially successful and growth-oriented company through the Employee Stock Ownership Plan (ESOP). Where many companies miss the mark, Weller hits a home run in understanding that their most important asset is the associate-owner, and for this reason Weller offers extensive benefits beyond ownership in the company. 

Weller Truck Parts benefits for full-time associates include but are not limited to: (See our Careers page at wellertruck.com for a more comprehensive list of benefits.)

• Weekly Pay
• Day Shift Schedule
• Medical, Dental and Vision Plans
• Health Reimbursement Accounts with Company Contributions
• Flexible Savings Account with Company Match
• Health Savings Account with Company Contribution
• Dependent Care Flexible Spending Account (FSA)
• Paid Time Off
• 401(K) with Company Matching
• Tuition Reimbursement
• Life Insurance for Associates and Options for their Families
• Fitness Center Membership Reimbursement
• Employee Assistance Program (up to 6 free counseling visits per family member, per year, per topic/issue)
• Employee Discounts
• Company Provided Uniforms and Weekly Laundering Service
• Work Boot Program
• Prescription Safety Glasses Program

Position Description:(If you do not have all the skills you need for this position, Weller will train you. We just need you to have a “can do, ready to learn” mindset.)

• Provides exceptional customer service by assisting customers with inquiries, both in person and over the phone.
• Communicates effectively with customers to understand their needs and recommend appropriate products, offering accurate information about products and services.
• Greets and assists customers in person, answering their questions and addressing inquiries with a positive, helpful attitude.
• Processes customer orders, quotes, and sales transactions accurately and efficiently, handling cash, credit cards, and other payment methods while ensuring transaction accuracy.
• Maintains product knowledge to effectively recommend and sell appropriate products, ensuring customers are fully informed.
• Manages inventory levels, assists with restocking, and keeps the sales counter and work area organized and clean.
• Resolves customer complaints or concerns in a timely and professional manner, ensuring positive resolutions and customer loyalty.
• Prepares and processes orders for pickup or delivery, ensuring proper documentation and timely order fulfillment.
• Collaborates with other departments to fulfill customer needs, ensuring the smooth completion of orders and high satisfaction.
• Maintains a positive, professional relationship with customers, building trust and loyalty through consistent, high-quality service.
• Assists with maintaining a safe and secure work environment, following all health and safety guidelines.
• Regular attendance is an essential function of the position.
• Performs other duties as required to support the team and enhance customer experience.

Position Requirements:

• A degree or 2+ years of sales experience.
• Must have a hunter sales mentality.
• Must be a motivated self-starter.
• Ability to build relationships with a variety of clients.
• Ability to manage time effectively.
• Truck Parts background/knowledge is required.

Physical Requirements:

• Ability to sit for extended periods while working at a desk or workstation.
• Ability to use a computer, telephone, and other office equipment for extended periods.

• Ability to lift and carry up to 35 lbs.
• Ability to navigate the sales floor or warehouse area to assist with inventory management or product organization.
• Ability to bend, squat, or kneel occasionally to access lower shelves or storage areas.

Remote work options are not available for this position.

Weller Truck Parts offers competitive hourly wages, based on experience and skills.

Weller Truck Parts is dedicated to a drug free work environment.  As a result, any applicant offered employment at Weller Truck Parts must submit to a drug screen prior to starting employment.