Supply Specialist

Position Purpose

We are currently seeking a successful candidate that will be responsible for handling the needs of our customers, processing documentation that accompanies the movement of construction equipment and attachments and performing other administrative and other duties as necessary in the daily operation of JCB North America.

The successful candidate will possess a high degree of energy and enthusiasm; drive and motivation to grow and develop their career. Candidates will be at the forefront interaction between the JCB sales team, Order Fulfilment, JCB corporate and other departments as needed.

This opportunity is an excellent entry way to learn and grow with our organization.

Major Tasks, Responsibilities & Key Accountabilities

• Perform administrative functions, including but not limited to, order processing and invoicing, creation of purchase orders against the factory, creation of workorders, and machine release.
• Validation of machine inventory including review of current machine orders to pull or push out orders pending vessel schedule, build plan, or attachment lead time.
• Run, analyze, verify and complete required reports and maintain spreadsheet.
• Provide accurate information and assistance to Sales team, which includes determining pick-up and/or delivery needs, problem resolution, updating systems to meet customer special handling requirements, selling company services and provide potential leads to sales.
• Assist our sales team via phone or e-mail in all inquiries, including but not limited to, tracking shipments, rate quotes, tariff discrepancies, billing and/or invoicing questions, etc.
• Communicate with sales, operations and other service centers and/or departments to ensure customer’s needs are achieved and all issues are resolved.
• Observe experienced workers to acquire knowledge of methods, procedures, and standards required for performance of departmental duties.
• Provide outstanding support and assistance to JCB's dealers and customers.
• Learn facets of the construction equipment business to prepare for future roles within the organization.
• Perform other duties as required.

Minimum Qualifications

• Four (4) year college degree with a supply chain and/or business focus
• Must be able to work full-time

Knowledge, Skills, Abilities & Competencies

• Proficient in Microsoft Office software
• Comfortable in an in-person office environment
• Technical competence is a plus
• Must be customer service oriented, flexible, and have a high energy level
• Must have excellent follow-through skills
• Must have a professional, polished, and sophisticated demeanor and be comfortable in most social settings
• Must be open to domestic and international travel
• Desire and proven ability to learn and grow

Job Conditions

• Both office environment and occasionally manufacturing/factory environment
• Subject to noise and temperature changes

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to:

• Sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• The employee is occasionally required to stand and walk.
• The employee must frequently lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. EEO EMPLOYER/VET/DISABLED.

JCB Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at https://www.jcb.com/en-gb/about/careers.

Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.