Account Manager - Direct Sales

80 years and countless innovations later, JCB is the world’s largest privately-owned manufacturer of construction and agricultural equipment. At 22 plants spanning four continents—and countries including the United States, the United Kingdom, India and Brazil—JCB manufactures a range of more than 300 products including Loadall telescopic handlers, backhoe loaders, excavators, wheel loaders, compact excavators, skid steer loaders, compact track loaders, Access aerial work platforms, rough terrain forklifts, and Fastrac tractors.

JCB people are at the heart of our business and as a family-owned business we answer to our customers, not a group of shareholders. That freedom allows us to concentrate on developing the latest technologies and incorporating them into our equipment. We focus on what our customer needs on the jobsite – a machine that holds up in the toughest environment and increases their productivity.

At JCB, we stand behind our products – and our name.

Position Summary

This position will be the primary point of contact between our company and our Direct Sales customers and field sales staff as potential customers to identify and facilitate sales of JCB products & services. This individual will be able to accept ownership for in bound and out bound communication, effectively manipulate complaints and inquiries keeping customer satisfaction at the core of every decision and behaviour. The candidate will ensure customer inquiries are given personalized attention and are treated as a priority.

The ideal candidate will aspire to grow into a Regional/Field-based Sales Manager role.

Major Tasks, Responsibilities & Key Accountabilities

• Handles all customer inquiries and responds within twenty-four hours
• Serves as a primary point of contact for the field sales staff to resolve customer order inquiries
• Supports Direct Sales Account customer “open houses” and events
• Performs projects for the Direct Sales Team as required

Minimum Qualifications

• Bachelor’s degree in business or a related field
• 3+ years of sales or account management experience
• Must pass any drug test, background check and any pre-employment testing as applicable

Preferred Qualifications

• Experience in sales or marketing
• Knowledge of customer support systems/procedures or channels of distribution

Knowledge, Skills, Abilities & Competencies

• Customer oriented due to considerable amount of customer contact
• Proficiency with Microsoft Word, Excel, Access and PowerPoint
• Ability to perform multiple tasks while maintaining a sense of urgency
• Excellent problem solving skills – ability to think outside the box
• Strong interpersonal and relationship management skills
• Effective oral and written communication with an emphasis on phone skills
• Flexible and thrive in a fast-paced work environment
• Identify and succinctly report emerging and evolving trends and customer/dealer feedback beyond fixed metrics
• Likes to work hard and has a thirst for knowledge
• Active listener

Job Conditions:       

• Both office environment and occasionally manufacturing/factory environment
• Subject to noise and temperature changes

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to:

• Sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• The employee is occasionally required to stand and walk.
• The employee must frequently lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

JCB Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at https://www.jcb.com/en-gb/about/careers.

Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.