Care Coordinator

Make a bigger difference

At The Jewish Board, we don’t just make a difference – we make a bigger difference as we serve 45,000 New Yorkers every year. Join our dedicated team that’s been helping communities across New York City for almost 150 years and see just how big of a difference you can make.

Reasons you’ll love working with us:

If you have a particular age range or population you’re interested in working with, you can find your niche here.  Our clients and staff are as diverse as the city we work in, and include people of all cultures, religions, races, gender expressions, and sexual orientations.
We’re committed to supporting your career development by encouraging mobility and advancement across different program types and jobs.
 

With 70 locations throughout the five boroughs, you can work close to where you live. 
 

Generous vacation time and paid holidays will help you achieve a healthy work/life balance.
 

We offer an excellent benefits package with affordable, high-quality health and dental insurance with low co-pays.
 

You’ll receive ongoing support through high-quality supervision, specialized trainings from our Continuing Education team, and an education benefit.
 

How you can make a bigger difference:

Care Coordinators link adults and children with chronic behavioral health and medical conditions to the services they need to stay as healthy as possible and inspire the people they serve (members) to use those services to optimize their health outcomes.  Working in a team setting and primarily in the field, Care Coordinators assess risk and needs, develop person centered care plans, provide care management services, track and arrange appointments, educate members and coordinate other aspects of members’ health and community services.  As this is an evolving program, additional responsibilities will be added.

•    Integration of medical, specialized, and behavioral health services in addition to social support and/or educational support services
•    Periodic assessment of a member’s medical and behavioral health needs as well as compliance with recommended treatments
•    Collaborative development of an Individualized Care Plan (ICP) with the member, the member’s family and/or caregivers in addition to other service providers
•    Providing required care management services
•    Tracking all specialty medical, behavioral and support service referrals made for patient using Health Information Technology (HIT) provided.
•    Assuring that member has access to, engages in and retains needed services as defined in the member’s ICP.  Such services may include:  Acute Medical Care; Primary Medical Care; Preventative medical care services (including metabolic screening); Home Health Care; Chemical Dependency Services; Behavioral Health Services; Community social support services; Housing; State and federal entitlements; Educational services; Involvement with child welfare, juvenile justice or criminal justice institutions.
•    Providing outreach services to members for increased access to the above services
•    Responding to members’ information and referral questions.
•    Reassessing the need  for ongoing care coordination services
•    Completing all required documentation
•    Sharing knowledge and experience with other team members to support the team’s overall service provision efforts
•    Carrying an agency-provided cell phone
•    Responding to member crises during (and occasionally outside of) regular business hours
•    Other duties as assigned

CORE COMPETENCIES for the position include:

•    Positive attitude and a growth mindset
•    Ability to engage with clients and peers and provide culturally competent services
•    Strong verbal and written communication skills
•    Attention to detail
•    Ability to work independently, as well as within a team
•    Ability to partner with clients to conduct assessments and create care plans
•    Strong time management and organizational skills
•    Integrity and transparency
•    Ability to exercise strong professional judgment

EDUCATIONAL/TRAINING REQUIRED:

A bachelor's degree with a major or concentration (minimum of 24 credits) in social work, psychology, nursing, rehabilitation, education, occupational therapy, physical therapy, recreation or recreation therapy, counseling, community mental health, child and family studies, sociology, speech and hearing.  OR A NYS teacher's certification for which a bachelor's degree is required; OR  NYS licensure and registration as a Registered Nurse and a bachelor's degree PLUS  Two years of experience in providing direct services, or a substantial number of case management services, to mentally disabled or chronically ill or homeless individuals, or children which complex social or healthcare needs.
OR

A Bachelor’s Degree, Associates Degree or High School Diploma/GED in another discipline PLUS five years’ experience working with an applicable population.
 

Specific experience with the target population may be required to work with Children, Health Home Plus or Adult Home Plus members.
 

EXPERIENCE REQUIRED/LANGUAGE PREFERENCE:

Experience working in interdisciplinary teams; experience providing care management or care coordination in a medical or behavioral health environment; experience working with the chronically ill.
Fluency in a second language such as Spanish, Russian, or Creole
 

COMPUTER SKILLS REQUIRED:

Use of an Electronic Health Record (EHR)
Use of Outlook and related Microsoft Office Applications
 

VISUAL AND MANUAL DEXIERITY:

The candidate should be able to read paper and electronic documents and perform significant data entry into various computer programs
Manual dexterity and hand-eye coordination to conduct significant data entry and record keeping required.
WORK ENVIRONMENT/PHYSICAL EFFORT

The work environment varies from office-based interaction with co-workers and members (20-40% of the time) to serving members in their homes and in other community settings (e.g. hospitals, clinics, benefit offices) 60%-80% of the time. While the offices of the Jewish Board are accessible in accordance with the ADA, the sites to which staff may need to travel may or may not be.
To perform the essential functions of this job the candidate must be able to travel within New York City carrying equipment such as a notebook, forms, laptop, mobile hotspot and cell phone weighing up to approximately 10 pounds.
To perform the essential functions of this job, the candidate is routinely required to sit (60% of the time) and stand (20% of the time), and travel to and from appointments using varied public and private transportation options (20% of the time).
Risks/hazards associated with the position are those which may be encountered travelling around New York City.
 

We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, alienage, citizenship status, age, disability, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.

This applies with respect to recruiting, hiring, placement, promotion, transfer, training, compensation, termination, assignments, benefits, employee activities, access to facilities and programs, and all other terms and condition of employment as well as general treatment during employment.

 We will endeavor to make a reasonable accommodation to the known physical or mental limitations of qualified employees with disabilities, without regard to any protected classifications, unless the accommodation would impose an undue hardship on the operation of our business. Any employees who need assistance to perform their job duties because of a physical or mental condition should contact human resources.