Knowledge and Information Coordinator

Make a bigger difference

At The Jewish Board, we don’t just make a difference – we make a bigger difference as we serve 45,000 New Yorkers every year. Join our dedicated team that’s been helping communities across New York City for almost 150 years and see just how big of a difference you can make.

Reasons you’ll love working with us:

• If you have a particular age range or population you’re interested in working with, you can find your niche here.  Our clients and staff are as diverse as the city we work in, and include people of all cultures, religions, races, gender expressions, and sexual orientations.

• We’re committed to supporting your career development by encouraging mobility and advancement across different program types and jobs.

• With 70 locations throughout the five boroughs, you can work close to where you live. 

• Generous vacation time and paid holidays will help you achieve a healthy work/life balance.

• We offer an excellent benefits package with affordable, high-quality health and dental insurance with low co-pays.

• You’ll receive ongoing support through high-quality supervision, specialized trainings from our Continuing Education team, and an education benefit.

How you can make a bigger difference:

The Knowledge and Information Coordinator, under the direction of the Director of Operations, will develop, implement, and maintain knowledge and information systems toward effective use of data and sharing of information that optimizes organizational outcomes. The Knowledge and Information Coordinator will collect and manage relevant data, process information to convert into useable knowledge, and share information and knowledge with relevant stakeholders. The Knowledge and Information Coordinator will develop, monitor, and maintain document and content management systems and department processes and workflows. The Knowledge and Information Coordinator will also be responsible for management of intranet and internet information and promote the effective use of knowledge management tools.

Some responsibilities include but not limited to:

Data and Information Management

• Collect and manage relevant available data from multiple sources including learning management system, electronic health record, human resources system, evaluation software, and business intelligence tools
• Collaborate with LD team and program leadership to determine new data needed and partner with Quality Department to make data available
• Manage the review and utilization of learning attendance and evaluation data
• Support the connection of post-learning evaluation and implementation data to staff supervision, performance evaluation, and promotion or disciplinary pathways
• Manage utilization and competency data related to evidence-based practices and other specific learning content
• Promote the use of data toward connecting efficacy of learning to quality improvement projects
• Support the connection of learning data to targeted client outcomes
• Manage data ensuring that learning services align with agency regulator and/or funder regulations and standards

Knowledge Management

• Process, organize, structure, and interpret information to make accessible and useable for relevant stakeholders
• Identify, develop, distribute, and maintain up-to-date FAQ’s, manuals, troubleshooting guides, infographics, communication posts, procedures, and informational guides
• Create and manage intranet and internet information
• Develop and maintain document and content management systems
• Design consolidated filing systems and ensure organized uniformity of data
• Contribute to the development, implementation, and utilization of department processes and tools that allow for the building and sharing of knowledge
• Develop, monitor, and maintain department procedures and workflows
• Monitor and improve use of information and knowledge systems
• Support the department in creating and maintaining repeatable processes for continuous quality improvement
• Provide relevant training to department and other agency staff as needed to support dissemination of information and resources
• Monitor and measure knowledge management activities by tracking metrics to inform new strategies, course-corrections, risk management, and areas for improvement

EDUCATIONAL / TRAINING REQUIRED:

• HS Diploma required, Bachelor’s degree preferred
• Strong written communication and interpersonal skills, ability to work collaboratively with staff at all levels of the agency
• Organized with an ability to work independently to complete projects
• Excellent listening and problem-solving skills
• Ability to quickly and competently analyze, consolidate and summarize information from multiple data sources.
• Excellent skills in data management, collection and analysis
• Experience in a knowledge/information management role
• Critical and analytical abilities with great attention to detail
• Problem solving skills and solution implementation
• Researching skills competence with ability to identify best practice approach

EXPERIENCE REQUIRED / LANGUAGE PREFERENCE:

• Minimum of 2 years of relevant experience is required
• Fluency in Spanish is useful

COMPUTER SKILLS REQUIRED :

• Excellent skills with relevant software and technology including but not limited to Microsoft Office Suite and business intelligence tools.

WORK ENVIRONMENT / PHYSICAL EFFORT

• Noise level is consistent with levels usually present in an office, education, rehabilitation, industrial, workshop or health related environment
• Hazards present are consistent with those common to an office, education, rehabilitation, industrial, workshop or health related environment
• The work environment involves no physical risk or hazardous conditions
• To perform the essential functions of this job, the candidate is routinely required to sit (90% of the time) and stand (10% of the time)

If you join us, you’ll have these great benefits:

• Generous paid time off in addition to agency holidays and 15 sick days
• Affordable and high-quality medical/dental/vision plans 
• Tuition assistance and educational loan forgiveness
• Free continuing education opportunities 
• 403(b) retirement benefits and a pension
• Flexible spending accounts for health and transportation 
• 24/7 Accessible Employee Assistance Program  
• Life and disability insurance 
• Diversity, equity, and inclusion working groups that are available for you to join, including Confronting Structural Racism (COR), Coalition Against Anti-Semitism (CAAS), and the LGBTQ Steering Committee

Who we are:

The Jewish Board delivers innovative, high-quality, and compassionate mental health and social services to over 45,000 New Yorkers each year. We are unique in serving everyone from infants and their families to children, teens, and adults. We are proud to employ and serve people of all religions, races, cultural backgrounds, gender expressions, and sexual orientations. We are committed to building diverse, equitable, and inclusive teams to help support our mission, and we strongly encourage candidates from historically marginalized backgrounds to apply to work with us.

More on Equal Opportunity:

We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, alienage, citizenship status, age, disability, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.

This applies with respect to recruiting, hiring, placement, promotion, transfer, training, compensation, termination, assignments, benefits, employee activities, access to facilities and programs, and all other terms and condition of employment as well as general treatment during employment.

 We will endeavor to make a reasonable accommodation to the known physical or mental limitations of qualified employees with disabilities, without regard to any protected classifications, unless the accommodation would impose an undue hardship on the operation of our business. Any employees who need assistance to perform their job duties because of a physical or mental condition should contact human resources.