Senior Director Clinical Informatics

Make a bigger difference

At The Jewish Board, we don’t just make a difference – we make a bigger difference as we serve 45,000 New Yorkers every year. Join our dedicated team that’s been helping communities across New York City for almost 150 years and see just how big of a difference you can make.

Reasons you’ll love working with us:

• If you have a particular age range or population you’re interested in working with, you can find your niche here.  Our clients and staff are as diverse as the city we work in, and include people of all cultures, religions, races, gender expressions, and sexual orientations.

• We’re committed to supporting your career development by encouraging mobility and advancement across different program types and jobs.

• With 70 locations throughout the five boroughs, you can work close to where you live. 

• Generous vacation time and paid holidays will help you achieve a healthy work/life balance.

• We offer an excellent benefits package with affordable, high-quality health and dental insurance with low co-pays.

• You’ll receive ongoing support through high-quality supervision, specialized trainings from our Continuing Education team, and an education benefit.

How you can make a bigger difference: 

The Information Services department supports the Agency by optimizing technology infrastructure, managing critical systems and data, and ensuring regulatory compliance to support stakeholders. The Senior Director plays a pivotal role in leveraging health informatics to enhance these efforts, driving innovation and efficiency across our healthcare operations. By overseeing the integration of data science and engineering, the Senior Director facilitates the seamless flow of information, enabling informed decision-making and enhancing patient outcomes. This leadership ensures that health information systems not only meet regulatory requirements but also empower our organization to achieve excellence in patient care delivery and operational effectiveness.

POSITION OVERVIEW:

The Senior Director of Health Informatics will oversee health operations systems, and management of electronic health records (EHRs), including city, state, and federal health applications. Designs and implements the organization's health informatics systems and data to improve patient care and operational results. In addition, this role oversees the integration of data science/engineering and supports interoperability of systems. This role is essential in ensuring that health information systems support the organization’s mission of providing high-quality patient care. The Senior Director will lead a team of Health Informatics Technology (HIT) professionals, manage relationships with E.H.R. and other health applications vendors, and collaborate with JB departments to support the organization’s strategic goals and objectives.

Some responsibilities include but not limited to:

Health Operations:

• Oversee the development, implementation, and optimization of health information systems.
• Ensures that health operations are effectively supported by IT systems to enhance patient care and health workflows.
• Collaborate with health leadership, programs, and finance divisions to identify and address operational needs and improvements to the E.H.R. and workflows.
• Collect, understand, and prioritize organizational requests, and serve as a strong advocate for stakeholder needs.
• Anticipate and recognize when technology changes have a high impact on the organization and assist with change management to maximize benefits, minimize operational disruption, and maintain stakeholder confidence and goodwill.

Management of EHR and EHR Support:

• Manage the implementation, maintenance, and optimization of EHR systems.
• Oversee the EHR support team to ensure timely and effective resolution of user issues.
• Develop and implement best practices for EHR use and support to enhance health efficiency and patient care.
• Perform advanced consultation on process and system design to support health informatics and optimization of E.H.R.
• Conduct data-driven analysis of both internal and external technology and health landscape to deliver strategically aligned technology solutions across customer segments and the broader enterprise.

Management of State Systems:

• Oversee the integration and management of state-specific health information systems and regulatory compliance.
• Ensure that state systems are aligned with organizational processes and support health operations effectively.
• Collaborate with state agencies and other stakeholders to ensure compliance and optimal use of state systems.

Data Science and Data Engineering:

• Implement and manage data governance frameworks to ensure data integrity, security, and accessibility.
• Oversee the development and implementation of data science and data engineering projects to enhance health operations.
• Building data pipelines to support agency analytics functions to drive decision-making.
• Support strategic initiatives within the health domain by utilizing digital technologies that accelerate care delivery.

Vendor Management:

• Establish and maintain relationships with IT vendors and service providers.
• Negotiate contracts ensuring favorable terms and conditions.
• Monitor vendor performance to ensure compliance with contractual obligations and service level agreements (SLAs).
• Evaluate and select new vendors as needed, ensuring alignment with organizational needs and strategic goals.

Project Management:

• Led health informatics projects from conception through to completion, ensuring timely delivery and within budget.
• Provide project management support to IT projects, ensuring alignment with the organization’s strategic goals.
• Identify emerging technology trends and assess their potential impact on the organization.
• Conduct data-driven analysis of both internal and external technology and health landscape to deliver strategically aligned technology solutions across customer segments and the broader enterprise.

Budget and Resource Management:

• Assist in the preparation and management of the health informatics budget.
• Optimize the allocation of resources to ensure the successful execution of projects and operations.
• Negotiate and manage contracts with IT vendors and service providers.

Stakeholder Collaboration:

• Collaborate with other departments to understand their IT needs and ensure the delivery of effective health IT solutions.
• Communicate IT strategies, plans, and progress to senior management and other stakeholders.
• Build and maintain strong relationships with internal and external stakeholders.

Risk Management and Compliance:

• Identify and manage IT-related risks, ensuring the implementation of appropriate mitigation strategies.
• Ensure compliance with relevant laws, regulations, and industry standards.
• Ensure vendors adhere to organizational processes and procurement guidelines.

Team Leadership and Development:

• Manage and mentor a team of Health Informatics Technology (HIT) professionals, fostering a collaborative and high-performance culture.
• Manage the activity of direct reports and ensure resources and assignments are consistent with institutional objectives and financial plans.
• Conduct performance evaluations and provide constructive feedback to team members.
• Identify skill gaps and develop training programs to enhance the capabilities of the team.
• Build and promote a culture of collaboration and a positive work environment, both within the Health Informatics Technology (HIT) division and on cross-collaborative teams.
• Serve as support and backup coverage of manager and peers in relevant Informatics activities at JB as assigned.

CORE COMPETENCIES for the position include:

• Strong strategic thinking and problem-solving skills.
• Excellent leadership and team management abilities.
• Strong communication and interpersonal skills.
• Proficiency in health information systems, applications, and emerging technologies.
• Ability to manage budgets and resources effectively.
• Strong understanding of IT governance, risk management, and compliance.

EDUCATIONAL / TRAINING REQUIRED:

• Bachelor’s degree in health informatics, Information Technology, Computer Science, or a related field.
• A master’s degree is preferred.

EXPERIENCE REQUIRED / LANGUAGE PREFERENCE:

• Minimum of 8 years of experience in health informatics or IT management with at least 3 years in a leadership role.
• Proven experience in managing health operations, EHR systems, and state health information systems.
• Experience in data analytics, data science, and data engineering within a health setting.
• Proven experience in strategic planning, project management, and operational management.
• Experience in managing large-scale IT projects and leading cross-functional teams.
• Experience and knowledge of programming languages such as Java, C, Python, and SQL.
• Knowledge of Database design, including data structuring, modeling, and development of database management systems.

COMPUTER SKILLS REQUIRED:

• Limited applications of manual dexterity and hand-eye coordination.
• Proficiency in using Microsoft Office suite (Outlook, Word, Excel, and PowerPoint)
• Ability and willingness to learn new systems and application software.
• Thorough understanding of information technology and information technology systems
• Previous experience implementing and/or optimizing an electronic record would be advantageous.

VIVISUAL AND MANUAL DEXTERITY:

• The candidate should be able to read documents for analytical purposes such as computer information, software, computer graphic design programs, etc.
• Limited applications of manual dexterity and hand-eye coordination.

WORK ENVIRONMENT / PHYSICAL EFFORT:

• Remote position based in New York City.
• May require occasional travel for meetings, conferences, and training.
• To perform the essential functions of this job, the candidate is routinely required to sit (75% of the time) and stand (25% of the time)

If you join us, you’ll have these great benefits:

• Generous paid time off in addition to agency holidays and 15 sick days
• Affordable and high-quality medical/dental/vision plans 
• Tuition assistance and educational loan forgiveness
• Free continuing education opportunities 
• 403(b) retirement benefits and a pension
• Flexible spending accounts for health and transportation 
• 24/7 Accessible Employee Assistance Program  
• Life and disability insurance 
• Diversity, equity, and inclusion working groups that are available for you to join, including Confronting Structural Racism (COR), Coalition Against Anti-Semitism (CAAS), and the LGBTQ Steering Committee

Who we are:

The Jewish Board delivers innovative, high-quality, and compassionate mental health and social services to over 45,000 New Yorkers each year. We are unique in serving everyone from infants and their families to children, teens, and adults. We are proud to employ and serve people of all religions, races, cultural backgrounds, gender expressions, and sexual orientations. We are committed to building diverse, equitable, and inclusive teams to help support our mission, and we strongly encourage candidates from historically marginalized backgrounds to apply to work with us.

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More on Equal Opportunity:

We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, alienage, citizenship status, age, disability, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.

This applies with respect to recruiting, hiring, placement, promotion, transfer, training, compensation, termination, assignments, benefits, employee activities, access to facilities and programs, and all other terms and condition of employment as well as general treatment during employment.

 We will endeavor to make a reasonable accommodation to the known physical or mental limitations of qualified employees with disabilities, without regard to any protected classifications, unless the accommodation would impose an undue hardship on the operation of our business. Any employees who need assistance to perform their job duties because of a physical or mental condition should contact human resources.