Case Manager

Make a bigger difference

PURPOSE: 

The Jewish Board’s Community Behavioral Health treatment programs provide compassionate, high quality, evidence-based services to individuals and families in the communities we serve.  Our staff use a culturally affirming, person-centered approach to help individuals and their families develop skills and resources to improve overall functioning, to instill hope, and to strengthen resiliency.  Our programs work closely with community partners to address health disparities in our neighborhoods while also celebrating the strengths and resiliency of our communities.

POSITION OVERVIEW:

This position works directly with adults living with severe and persistent mental illness (SPMI and   substance use disorders (SUD) living in NYC Mental Health Shelters and/or living in supportive housing programs or their own residences in the community. Case managers use a recovery-oriented approach to link clients to the services they need to obtain housing and to achieve wellness self-management. Working in a team setting and primarily in the field, Case Managers assess risk and needs, develop person centered care plans, provide care management services, track and arrange appointments, educate clients and coordinate other aspects of clients’ health and   community services.  As this is an evolving program, additional responsibilities could be added.

KEY ESSENTIAL FUNCTIONS:

• Comprehensive assessment of client within 45-60 days of entry into program. 
• Work closely with team to visit each client a minimum of 6 times monthly.
• Integration of medical, specialized and behavioral health services in addition to social support and/or educational support services
• Periodic reassessment of a client’s medical and behavioral health needs and update of adherence to recommended treatments, and need for care coordination
• Attend scheduled team meetings and one-on-one supervisions
• Attend mandatory ACT trainings and Jewish Board MKSEI 13 Module course training.
• When needed/requested, lead team in-service training on topics that will improve service to clients.
• Collaborative development of an Individualized Care Plan (ICP) with the client, the client’s family and/or caregivers in addition to other service providers, and review and revise ICP per regulatory standards or when there are significant changes in functioning or clinical status.
• Provide care management services
• Track all specialty medical, behavioral and support service referrals made for patient using Health Information Technology (HIT) provided.
• Assure that client has access to, engages in and retains needed services as defined in the ICP.
• Provide outreach services to clients to increase engagement in services identified on individualized care plan
• Complete all required documentation
• Provide after-hours emergency coverage via cell phone on rotating basis.

CORE COMPETENCIES for the position include:

• Strong communication skills, ability to collaborate well in a multi-disciplinary team
• Strong engagement skills
• Comfortable with traveling and meeting clients in their own homes/shelters/residences

EDUCATIONAL/TRAINING REQUIRED:

• Attained a Bachelor’s Degree or be at least 18 years of age or older and attained a high-school diploma or equivalent and have at least six months of direct care experience with individuals with serious mental illness (SMI).

EXPERIENCE REQUIRED/LANGUAGE PREFERENCE:

• Must have a bachelor’s degreeor be at least 18 years of age or older and attained a high-school diploma or equivalent and have at least six months of direct care experience with individuals with serious mental illness (SMI).  Good organizational, team work and communicate skills needed

COMPUTER SKILLS REQUIRED:

• Proficient with electronic health record
• Microsoft Office (Word, PowerPoint, Excel, Outlook); comfortable and proficient using audio video platforms (i.e., Zoom).   

VISUAL AND MANUAL DEXIERITY:

• Able to read data and documents, including spreadsheets, reports and Electronic Health Records in printed form and on computer screens.
• Able to input data into the Electronic Health Record.
• Limited applications of manual dexterity and hand-eye coordination.

Work Environment:

• Noise level is consistent with levels usually present in an office, education, rehabilitation or health related environment when in office.
• Hazards present are consistent with those common to an office, education, rehabilitation or health related environment when in office.

If you join us, you’ll have these great benefits:

• Generous vacation time, in addition to paid agency holidays and 15 sick days
• Affordable and high-quality medical/dental/vision plans 
• Tuition assistance and educational loan forgiveness
• Free continuing education opportunities 
• 403(b) retirement benefits and a pension
• Flexible spending accounts for health and transportation 
• 24/7 Accessible Employee Assistance Program  
• Life and disability insurance 
• Diversity, equity, and inclusion working groups that are available for you to join, including Confronting Structural Racism (COR), Coalition Against Anti-Semitism (CAAS), and the LGBTQ Steering Committee 

Who we are:

The Jewish Board delivers innovative, high-quality, and compassionate mental health and social services to over 45,000 New Yorkers each year. We are unique in serving everyone from infants and their families to children, teens, and adults. We are proud to employ and serve people of all religions, races, cultural backgrounds, gender expressions, and sexual orientations. We are committed to building diverse, equitable, and inclusive teams to help support our mission, and we strongly encourage candidates from historically marginalized backgrounds to apply to work with us. 

More on Equal Opportunity:

We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, alienage, citizenship status, age, disability, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.

This applies with respect to recruiting, hiring, placement, promotion, transfer, training, compensation, termination, assignments, benefits, employee activities, access to facilities and programs, and all other terms and condition of employment as well as general treatment during employment.

 We will endeavor to make a reasonable accommodation to the known physical or mental limitations of qualified employees with disabilities, without regard to any protected classifications, unless the accommodation would impose an undue hardship on the operation of our business. Any employees who need assistance to perform their job duties because of a physical or mental condition should contact human resources.