Director Department - Adult Residential

Make a bigger difference

Department Director

At The Jewish Board, we don’t just make a difference – we make a bigger difference as we serve 45,000 New Yorkers every year. Join our dedicated team that’s been helping communities across New York City for almost 150 years and see just how big of a difference you can make.

Reasons you’ll love working with us:

       If you have a particular age range or population you’re interested in working with, you can find your niche here.  Our clients and staff are as diverse as the city we work in, and include people of all cultures, religions, races, gender expressions, and sexual orientations.

• We’re committed to supporting your career development by encouraging mobility and advancement across different program types and jobs.

• With 70 locations throughout the five boroughs, you can work close to where you live. 

• Generous vacation time and 15 paid holidays will help you achieve a healthy work/life balance.

• We offer an excellent benefits package with affordable, high-quality health and dental insurance with low co-pays.

• You’ll receive ongoing support through high-quality supervision, specialized trainings from our Continuing Education team, and an education benefit.

How you can make a bigger difference: 

PURPOSE:

The Jewish Board’s Adult and Family Residential Division supports residents living with serious mental illness to remain stably housed in the community, with as much independence as possible. Using a non-judgmental, trauma-informed approach, staff guide residents to create and meet personalized recovery goals, to stabilize their mental health, to develop independent living skills, and to plan effectively to be able to live in a healthy and secure apartment in the community. Our work is guided by principles that emphasize the critical importance of safe and stable housing, utilize a culturally competent and anti-racist lens, and respect the dignity and legitimacy of each individual’s journey. 

POSITION OVERVIEW:

The Director provides administrative and clinical supervision.   All responsibilities are carried out in accordance with the standards of regulatory agencies and of The Jewish Board.  Work schedule may include rotating shifts and on-call service.

KEY ESSENTIAL FUNCTIONS:

PROGRAM SUPERVISION

• Ensures overall clinical, operational and fiscal oversight of assigned programs
• Assists programs in utilizing established, effective interventions to achieve defined, meaningful outcomes
• Provides leadership and vision to assist programs in achieving goals; continually improving performance and meeting challenges proactively and effectively
• Ensures that programmatic systems are in place to meet all client safety and service needs, including the safety and service needs of children residing in the shelter
• Ensures service delivery and program operations are in compliance with regulatory requirements and standards
• Provides individual and group clinical and task supervision to staff, conducts performance evaluations
• Takes the lead in recruitment, hiring, discipline, and other personnel matters with program staff
• Ensures that physical facilities/sites meet appropriate safety and aesthetic standards and that monthly fire drills with the clients are completed
• Conducts regular apartment inspections.
• Ensures that appropriate training and supervision is provided to all staff; develops and provides training
• Develops and implements new programs, projects and initiatives
• Available and on-call 24/7 to assist in managing and responding to urgent situations and client crises

ADMINISTRATIVE OVERSIGHT

• Provides overall administrative oversight for of assigned programs.

• Maintains census for programs and oversees program intake and discharge activities
• Ensures that all deliverables from Jewish Board and OMH are met.
• Ensures compliance with internal Jewish Board policies and procedures
• Maintains adherence to program budgets and maintains programs’ fiscal viability
• Collaborates with Program Directors and other Jewish Board programs/departments to solve problems/issues
• Utilizes data to inform planning, service delivery and overall management
• Participates in agency and external committees and initiatives and coalitions
• Works collaboratively with fellow Program Directors of other Jewish Board programs
• Provides leadership and direction to staff including the development of talent
• Ensures that quality of care and high clinical standards are met (as evidenced by independent program reviews, positive client outcomes and low numbers of adverse events)
• Acts as a strong steward of agency resources as evidenced by programs meeting productivity and utilization goals as well as delivering financial results in line with budget
• Responsible for approval of administrative forms and reports including monthly billing information, weekly staff timesheets, petty cash and monetary disbursements to clients.

CORE COMPETENCIES for the position include:

• Knowledge of and experience with the operation of housing and supportive housing programs.
• Excellent track record as a supervisor, ability to motivate staff, build teams, and retain employees
• Strong verbal and written communication skills
• Ability to understand and appreciate the broader issues of politics, funding, and reputation of the agency while retaining attention to detail
• A problem-solving orientation, resourcefulness, resilience
• Ability to travel to visit resident apartments when needed

EDUCATIONAL / TRAINING REQUIRED (List all that is required to achieve this position):

• LCSW, MSW, or other clinical qualification preferred; MPA, MPH, or related degree will be considered.
• At least two years of supervisory experience in residential services or related human services programs

ADDITIONAL QUALIFICATIONS NEEDED

• Substantial experience in working with serious mentally ill population.
• Understanding of trauma informed care.
• Understanding of co-occurring mental illness and substance abuse addiction.
• Compassion and respect for vulnerable individuals
• Patience and understanding for the sometimes slow process of stabilization and recovery

COMPUTER SKILLS REQUIRED

• Familiarity with working in Windows environment
• Ability to utilize Adaptive Budget Software, Excel, and other programs utilized by the Jewish Board as part of the budget process
• Ability and willingness to learn new systems and application software

VISUAL AND MANUAL DEXIERITY:

• Able to read data and documents, including spreadsheets, reports and Electronic Health Records in printed form and on computer screens.
• Able to input data into relevant systems
• Limited applications of manual dexterity and hand-eye coordination.

WORK ENVIRONMENT / PHYSICAL EFFORT

• Ability to travel in the community to visit facilities and scattered-site apartments
• Ability to travel to Jewish Board HQ for meetings
• Willingness to attend occasional out of town trainings, symposiums, and conferences

If you join us, you’ll have these great benefits:

• Generous time off in addition to paid agency holidays and 15 sick days
• Affordable and high-quality medical/dental/vision plans 
• Tuition assistance and educational loan forgiveness
• Free continuing education opportunities 
• 403(b) retirement benefits and a pension
• Flexible spending accounts for health and transportation 
• 24/7 Accessible Employee Assistance Program  
• Life and disability insurance 
• Diversity, equity, and inclusion working groups that are available for you to join, including Confronting Structural Racism (COR), Coalition Against Anti-Semitism (CAAS), and the LGBTQ Steering Committee

Who we are:

The Jewish Board delivers innovative, high-quality, and compassionate mental health and social services to over 45,000 New Yorkers each year. We are unique in serving everyone from infants and their families to children, teens, and adults. We are proud to employ and serve people of all religions, races, cultural backgrounds, gender expressions, and sexual orientations. We are committed to building diverse, equitable, and inclusive teams to help support our mission, and we strongly encourage candidates from historically marginalized backgrounds to apply to work with us.

More on Equal Opportunity:

We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, alienage, citizenship status, age, disability, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.

This applies with respect to recruiting, hiring, placement, promotion, transfer, training, compensation, termination, assignments, benefits, employee activities, access to facilities and programs, and all other terms and condition of employment as well as general treatment during employment.

 We will endeavor to make a reasonable accommodation to the known physical or mental limitations of qualified employees with disabilities, without regard to any protected classifications, unless the accommodation would impose an undue hardship on the operation of our business. Any employees who need assistance to perform their job duties because of a physical or mental condition should contact human resources.