Wealth Management Operations Manager

Janney is an award-winning full-service financial services firm committed to understanding our clients' needs and providing advice beyond investments.  We are equally committed to building a diverse workforce and inclusive culture where employees can use their talents to thrive and grow professionally with the firm.

This position oversees all operations in support of Janney’s Wealth Management business and leads a team of 11 Operations Associates.   The Department Manager will function as a contributing member of the Operations Management team and work closely with other departments within Operations and across the firm as necessary.    

What you are good at:

• Effective project management skills as evidenced by successful project implementations.    

• Superior time management and organizational skills.  Ability to manage multiple tasks,  prioritize work and meet tight deadlines.
• Ability to work independently and creatively and perform at a high level in a fast-paced, high pressure environment.

• Advanced expertise using Microsoft Office Applications.
• Effective verbal and written communication skills and interpersonal skills.  
• Capable of demonstrating and achieving Janney’s core values. 

Responsibilities:    

• Lead and manage a team of Operations Associates to achieve service goals and objectives.  Specific supervisory tasks include but are not limited to:

1. Provide work direction to associates and coordinate workflow within the team.
2. Interview, select and train new associates on Janney policies and procedures
3. Provide positive and constructive feedback to associates on their performance and development needs both on a routine basis and through annual performance reviews.

• Participate in strategic and operational decision-making related to Wealth Management Operations including the development of short- and long-term goals to improve overall service to clients. 

• Proactively recommend innovations and modifications in line with industry requirements and corporate goals/objectives to improve operational processes, systems, policies and procedures and positive reputation of the department.

• Organize/execute department projects on time and within budget that includes writing business requirements.
• Ensure compliance with all relevant regulations and Janney Policies by creating an effective control environment.
• Serve as a subject matter expert on Janney’s advisory products and services.
• Work with advisory platform vendors on product enhancements, upgrades, and bug fixes.   
• Provide operational support to third party money managers.
• Resolve escalated issues and/or disputes for the team.
• Ensure that advisory billing occurs successfully.  This includes providing detailed summaries to Janney’s Executive Leadership Team on a regular basis.

What you have:

• Bachelor’s Degree or equivalent experience in lieu of a degree.  
• Series 99 or Series 7 required or obtained within 90 days of start date. 
• Minimum of 5 years of related experience in the financial services industry with a strong track record of delivering a high level of service to clients.  
• Minimum of 2 years of experience successfully leading and managing a team and providing an engaging, productive work environment strongly preferred. 

Why work for us?

Benefits: Janney believes that its employees are the key to what makes a great company. Although work makes up a large portion of an employee’s life, we believe that a balance between work and non-work activities is essential to maintain quality performance and a positive work atmosphere. We offer a competitive package including Paid Parental Leave, generous Paid Time Off, eligibility for a $2,000 referral bonus and Professional Development Assistance Plan designed to help you make the most of your life at work and at home—today and in the future. Explore further.  

Janney is an award-winning full-service financial services firm committed to understanding our clients' needs and providing advice beyond investments. We are equally committed to building a diverse workforce and inclusive culture where employees can use their talents to thrive and grow professionally with the firm. Fostering a positive workplace experience remains a top priority. We’ve earned the Great Place to Work® certification, which recognizes employers that create an outstanding employee experience. Based entirely on what current employees say about their experience working at Janney, this prestigious recognition underscores our commitment to our people and culture.  People are our strongest asset. We recognize that when our team members thrive, our firm is more successful.

Janney is dedicated to promoting and supporting diversity within our workplace.  We provide an environment that promotes respect, integrity, teamwork, achievement and acceptance regardless of age, disability, education, gender, gender expression, gender identity, job level, marital status, military status, national origin, parental status, pregnancy, race, religion, sexual orientation, socioeconomic status, or other protected factors. Janney is committed to equal employment opportunities and providing reasonable accommodations to applicants with physical and/or mental disabilities.