Radiology Reading Room Associate

Since 2006, our firm’s mission is to help undergraduates and graduates make a seamless transition from campus to their careers. Over the years we have gained an understanding what key skill sets our associates need to succeed after graduation, and what our clients are looking for in their future work force.

With that knowledge, we have developed the Jobologi Program. Jobologi is the science behind getting the perfect job and finding the perfect new hire.

How it works: All associates must be accepted into the program and must complete five experiences during their 6 or 12-month program. The Experiences: Client Work Experience, Team Building Events, Professional Development Workshops, Industry Shadowing, and health and wellness activities that will help our associates understand how to have an equal work life balance. Once all five experiences are completed, all associates will qualify for InternU’s Fingerprints program, providing scholarships or student debt relief.

Jobologi is provided to all our associates at no cost. You are compensated for every experience attended and completed.

Our internU team is seeking an Entry Level Radiology Reading Room Associate.
 

The Radiology Reading Room Associate is a key component to the Radiology Department.  They are instrumental in the patient experience and helping the Radiologist maintain a smooth and efficient workflow. 

In this role, you will work closely with patients, doctors, and other hospital staff, both inside and outside of the hospital system.  You will gain experience in numerous healthcare related technologies such as the EHR (Electronic Health Record) System and PACS (Picture Archive and Communication System). 

Job Responsibilities:

Patient Experience

• Greet and check-in patients arriving for medical imaging procedures
• Take phone calls from patients requesting imaging records
  • Prepare the requests for pick-up or mail-out
• Ensure all forms required for release of medical records are completed before releasing imaging records
• Upload medical imaging studies performed at outside healthcare facilities for patients
  • Create required orders in the EHR system

Reading Room Assistant

• Triage phone calls to the reading room
• Report critical results to appropriate providers
  • Complete communication within the appropriate SLA (Service Level Agreement)
  • Document the communication in the appropriate systems
• Manage the Follow-up worklist
  • Contact providers regarding exams that have follow-ups due in the given time frame
  • Document the communication in the appropriate systems
  • Track the resolution of the follow-ups
• Manage patient worklists for treatment and educational conferences
  • Load patient images appropriate groups for weekly patient review conferences

 Image Library

• Import images and reports from outside healthcare providers
• Transfer images and reports to other healthcare providers
  • Ensure proper documentation is received for release of images and record in patient’s chart
• Assist with legal requests
• De-identify imaging for research studies
• Monitor work queues for failed automated faxes communicating results reports
  • Contact provider for correct fax number and resend fax
  • Document communication
  • Open ticket to have fax number updated

Teamwork

• Build positive relationships with colleagues
• Coach and/or mentor peers, formally or informally
• Assist others in acquiring department specific knowledge, skills, and abilities

Required Skills:

• Good verbal and communication skills; accurate documentation skills; ability to read and correctly pronounce medical terminology; must have excellent phone etiquette.
• Must have good computer skills to understand, navigate, and enter data on multiple IT systems and Radiology-centric systems.
• Must be able to multitask and handle acute, stressful and busy periods. Task completion with accuracy is critical.
• Ability to work in stressful situations
• Ability to function efficiently and professionally with minimum supervision.
• Ability to quickly learn new procedures.
• Strong computer skills.
• Strong customer service skills.
• Ability to display compassion and empathy

Work Hours: Multiple openings

Preferred: Associates/Bachelors degree in related