Customer Service Coordinator

Become an Innoviver!

At Innovive Health, our mission is to provide best-in-class home healthcare services to patients with chronic behavioral health issues and complex medical needs. Our team is made up of skilled caregivers, nurses, and operations staff who collaborate to create innovative technology and data-driven solutions while ensuring the best outcomes for our patients. 

POSITION SUMMARY:

The Customer Service Coordinator is responsible for handling all incoming telephone calls appropriately, performing assorted scheduling duties, and providing administrative support to the On-Call clinician.

**This position is part time with a maximum of 24 hours. The hours/shifts for this position are:

• Tuesday: 3pm - 9pm
• Wednesday: 7am - 9pm
• Friday: 5pm - 9pm

What you'll do:

• Answers all incoming calls in a pleasant and proper manner and handle them accordingly
• Performs job in compliance with agency policies and procedures and adhere to professional and community standards:
  • Maintains patient, employee, and agency confidentiality in all aspects of the job
  • Protects confidential documents in a manner that prevents unauthorized access
  • Shares information appropriately and timely in accordance with agency policy
  • Reports all client concerns to the Clinical Supervisor immediately
• Maintains schedule for services requested and provided to agency patients
• Updates assignments for direct care employees to assure safe and effective coverage of patient needs:
  • Reports any scheduling changes and/or patient concerns to on-call staff
  • Assures direct care employees receive complete and accurate directions and information about patient needs as directed by licensed professional staff, care plan, and service request
• Interacts with patients, staff, and the public in a fast-paced, dynamic environment
• Participates in appropriate continuing education, committee and meetings as may be requested and/or required by their immediate supervisor
• Performs other duties as assigned 

What you need:

• Associate’s degree in business or related field
• 1+ year experience in a customer service environment
• Minimum of 1 year experience in a business setting, healthcare preferred

We believe our employees are our greatest asset! What we offer:

• Paid Company Holidays
• 401k with company match
• Dayforce Wallet - voluntary benefit that gives you access to earned pay
• Wellness program
• Excellent career growth opportunities

PHYSICAL DEMANDS AND OFFICE ENVIRONMENT:

• Occasionally required to stand.
• Occasionally required to walk.
• Frequently required to sit.
• Continually required to use hands and fingers.
• Occasionally required climb, balance, bend, stoop, kneel or crawl.
• Occasionally required to lift/push light weights (less than 25 pounds).

Innovive Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.