Banquet Server, Legacy Hotel

The Banquet Server is responsible for setting up table linens, place setting and center pieces before a banquet function. Serve all food and beverages and clear away all dishes and table linens in a professional manner during and after service. Create a positively memorable experience to patrons through exceptional quality and service. 

ESSENTIAL JOB RESPONSIBILITIES: 

• Greets all guests and associates in a friendly manner.
• Displays exceptional customer service skills and understands rules of etiquette/flow of service for serving tables.
• Sets up all banquet table linens, china, silverware, glassware, bussing and beverage stations and perishable items for banquet service (i.e. bread, butter and cream)
• Serves all food and beverages to guests.
• Clears away dishes and items used in the service of the event, including linens.
• Ensure proper storage of all items from equipment to perishable foods.
• Maintains a clean and organized work area.
• Prepares for future events by folding napkins, filling condiments and other side work duties as required.
• Completes all side work duties and ensures that banquet rooms and service areas are clean and organized, ensuring that the following shift is set up for success.
• Relieves other employees during the shift for breaks.
• Answer guest inquiries pertaining to hotel services, registration of guests and local area information
• Maintain confidentiality of guest and proprietary information, protecting company assets.
• Handles guest challenges in a friendly and courteous manner
• Answers all phone calls in a friendly and courteous manner.
• Comply with all Legacy Hotel and IMG credit policies.
• Handle requests for information, mail and messages in an efficient and courteous manner.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
• Maintain regular attendance in compliance with Legacy Hotel and IMG standards, as required by scheduling which will vary according to the needs of the hotel.
• Establish and maintain good communications and team work with fellow employees and other departments within the hotel.
• Have knowledge of and assist in emergency procedures as required
• Assist other departments when needed to ensure world class service to guests.
• Adhering to all company policies, procedures and business ethic code.
• Attend meetings as required by management.
• Perform any other duties as requested by management. 

JOB KNOWLEDGE, SKILLS, & RESPONSIBILITIES:

• Previous experience serving events in a hotel or catering facility is preferred. 
• Flexible and long hours sometimes required.
• TIPS/ServSafe certification is required before working.
• Must be able to convey information and ideas clearly.
• Must maintain composure and objectivity while in stressful, high pressure situations.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.
• Must be able to work with and understand basic arithmetic functions.
• Must have a positive attitude and have a team mindset.
• Ability to assist when needed.
• Ability to work all shifts, including weekends, evenings, and holidays. 

PHYSICAL REQUIREMENTS

• Ability to lift and move objects weighing 40 lbs. or more
• Ability to stand for durations of shift.