Medical Technician - Be Well Residential Program

HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment.

Be Well is located on the Be Well Orange County campus, which brings together mental health care services uniting public, private, academic, and faith-based organizations in a cooperative partnership that helps facilitate communication, bridge gaps, and eliminate barriers to care. The result is a more compassionate system of care that works better for everyone in the community. The 24/7/365 residential substance use disorder (SUD) treatment program provides 3.1, 3.3, and 3.5 ASAM levels of care for males and females, as well as 3.2 withdrawal management.  There are 15 beds allocated for 3.1/3.5, 15 beds for 3.3 and 12 beds for 3.2, for a total of 42 beds.

The Medical Technician I (Med Tech I) works in collaboration with other members of the multidisciplinary team to ensure best possible treatment outcome for the client and provide treatment in accordance with HealthRIGHT 360’s philosophy, goals, policies, mission, and vision. Med Tech I provides facility coverage by supervising the clients during medication line, withdrawal management, and free time. This position is customer service-focused and is quick to take the lead in providing crisis intervention and client stabilization. Med Tech I assists clients in self-administering their medication, teaches clients to self-manage their illness and physical health condition, coaches clients to keep appointments with primary care physicians or other health appointments, screens clients for symptoms of common infectious diseases, and follows established policies and procedures to triage client medical complaints and links clients to the appropriate level of care.

1. KEY RESPONSIBILITIES

Direct Service

• Assist with assessment, intake, transition, and discharge of clients entering/exiting the withdrawal management unit.
• Monitor clients’ progress in withdrawal management and maintain strong communication with the medical team.
• Provide alcohol and drug counseling and support, maintain appropriate/ethical boundaries with all clients, monitor client conduct, record client activity, and inform treatment team of potential concerns.
• Provide medical and behavioral crisis intervention and triage clients as needed within scope of practice.
• Demonstrate strong crisis intervention and client stabilization skills.
• Monitor the medication line and observe client’s medication self-administration.
• Document client’s medication self-administration with accuracy.
• Collect, organize, and report results of daily urinalyses.

Facility Operations

• Act as liaison for removal of biohazardous waste.
• Maintain stock of OTC medications and First Aid supplies.
• Perform periodic facility checks to ensure and maintain the safety and security of the facility.
• Complete detox rounds and behavioral support rounds at 30-minute intervals and document each round accurately.
• As needed, assist with duties of checking in visitors and monitoring visits, ensuring clients sign in/out with a valid pass, monitoring clients when they return from off-site passes, and checking all bags upon entering the facility.
• Sign emergency passes when the primary counselor is out of the office.
• Maintain supplies for urine and oral fluid drug testing and ensure Chain of Custody for all positive tests.
• Answer telephone and respond to inquiries regarding withdrawal management services within 24 hours.

Documentation

• Maintain all medical documentation that includes but is not exclusive to: Centrally Stored Medication and Destruction forms, Medication Self-Administration forms, Controlled Substance logs, Shift-to-Shift Count forms, Discharge Medication forms.
• Ensure all medical documentation received from clients is uploaded into the electronic healthcare record and communicates to appropriate staff.
• Maintain compliance with the due dates for all clinical documentation.
• Write and complete all progress notes within 72 hours of service delivery.
• Document all client UA’s using the UA form and a progress note.
• Complete withdrawal management paperwork.
• Document withdrawal management rounds and behavioral support rounds every 30 minutes.
• Document client updates and incidents in the facility log daily.
• Complete same-day incident reports.
• Documentation must be maintained in compliance with agency policy and procedures, HIPAA, 42-CFR, funder standards, and other standards to satisfy internal and external evaluating requirements.

Administration and Other Duties

• Seek consultation when encountering new and/or high-risk medical or clinical circumstances.
• Coordinate with referral sources for warm hand-offs to and from the program.
• Consult with prescribing providers on behalf of the Addiction Medicine Team (AMT).

QUALIFICATIONS

Education, Certification, or Licensure

• High school diploma or equivalent required. Bachelor’s degree in related field preferred.
• Valid First Aid and CPR certification or ability to obtain within 30 days of hire.

Experience

• Preferably a minimum of two years’ experience working with clients in substance abuse treatment, relapse prevention and recovery in a residential or withdrawal management/detox setting.