Administrative Assistant

HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment. Our Outpatient services specialize in treatment mental health and substance use disorders with treatment and skills groups, as well as community resources.

Outpatient programs provide trauma-informed care aimed at reducing the harmful impacts of substance use. Participants and their counselors work collaboratively to design an integrated, individualized, strengths-based treatment experience geared towards addressing each client’s specific needs and goals.  Outpatient programs provide Individual and group therapy, individualized case management, treatment planning, drug and alcohol counseling, crisis intervention, and connection to social support services.

Benefits and perks:

• HR360 offers a robust benefits package, including PTO, 15 paid holidays, commuter benefits, retirement plans, and more!
• Employees qualify for public loan forgiveness programs
• Training and professional development opportunities
• Work with mission driven, compassionate colleagues and make a difference every day in the work that you do.

JOB SUMMARY 

The Resilient Recovery Program formerly known as Pioneer Court Outpatient Program provides youth and adults with substance use and co-occurring mental health services in the form of individual and group counseling and care coordination. The Outpatient Program is committed to working with underserved communities from a variety of backgrounds. We strive to meet the ongoing needs of individuals struggling with mental health issues, substance use disorders, and co-occurring mental health issues.

The Administrative Assistant is responsible for providing clerical, technical, and administrative support to the San Mateo Outpatient Programs.  This position requires an ability to maintain strict confidentiality and handle information with excellent customer service skills, tact, and diplomacy. All Administrative Assistants are cross trained to assist with multiple programs as needed.

KEY RESPONSIBILITIES 

• Provide general office administrative and secretarial support including but not limited to electronic health record data entry, word processing, answering telephones, checking messages, greeting clients and visitors with courtesy and respect, handling general inquiries, distributing mail, faxing, copying, etc.
• Work closely with the Outpatient treatment staff and program management to provide clerical support as needed.
• Manages and directs client traffic in the reception area while providing a welcoming culture; greeting clients and visitors with courtesy and respect, handling general inquiries; providing informational resources; interacting tactfully and professionally with all.
• Develop, transcribe, and distribute meeting minutes, reports, and/or general information as needed.
• Provide client support in the milieu by directing clients to the proper group and answering program-related questions.
• Manage client attendance and program verification sheets.
• Work as part of an integrated, multi-disciplinary team.
• Help set up and serve snacks/meals to program participants and 

  coordinate snack/meal deliveries to the program.

• Coordinate facility and maintenance issues with the help of other agency departments.
• Provide data entry in electronic database systems including but not limited to participant data, billing, and reports.
• Assist in maintaining confidential files in both physical and electronic forms in accordance with guidelines established by HealthRIGHT360 to satisfy internal and external evaluating requirements.
• May conduct/manage intakes of new enrollments
• Act as a “buddy” for new hires.
• Take notes in interviews and assist with reference checks.
• Act as Health and Safety Representative and participate in Health & Safety assignments.
• Assist management with the reconciliation of data.

• Arranges, attend, and assists with meetings, staff training, conferences, etc.
• Maintains neatness and organization of the office areas/kitchen/supply room/break room.
• Purchase and maintain inventory of supplies for the office, custodial, kitchen, and electronic equipment.
• Report facility issues to Program Manager and acts as a point of contact for vendors and technicians.

• Provide data entry, including (but not limited to) client data, billing, and reports using the most current platform set forth by the program (Power BI, Welligent, Avatar, Qualo, Sharepoint, etc.).
• Perform Medi-Cal eligibility reviews. Create and reconcile pay sources.
• Assists with audit preparations.
• Assists in maintaining confidential files in both physical and electronic forms.
• Assists management with the reconciliation of data.

• Processes expenditures, including petty cash, client fees, expense forms, reimbursements, etc.

 QUALIFICATIONS

Education, Certification, and Experience

• High School Diploma or equivalent.

• At least one year of general office work experience.
• Experience working in the behavioral health field.
• Experience with billing and data collection.
• Experience with Medi-Cal billing through Electronic Health Record systems.

Background Check and Other Requirements

• Must complete background check and livescan clearance

We will consider for employment qualified applicants with arrest and conviction records.