SOMA Rise - Client Safety Navigator

HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment.
 
Our crisis programs include 24/7 street crisis response teams, drug sobering centers, Street Violence Intervention Program, crisis residential facilities, and other crisis services. These programs treats all participants with compassion, dignity and, respect in a welcome, trauma-informed, non-judgmental space.

SOMA RISE program participants are 18 and over adults who are under the influence of substances and need short term assistance and support. The team works to engage participants in health resources, however great or small. The program will operate in a 24-hour, welcoming, compassionate, trauma-informed, culturally attuned, and user-responsive space that focuses on the principles of harm reduction. Alongside providing a safe, comfortable space for clients, our emphasis is on supporting people at increased risk of substance use-related high-risk behaviors and trauma, homelessness, and death due to overdose. Priority will be given to clients’ safety, and all staff will be trained in OD Prevention, Recognition, Response and Narcan Administration.

The Safety Monitor at SOMA RISE Program is responsible for directing program flow, ensuring adherence to COVID safety protocols, greeting people at the program entrance, monitoring both who enters and exits as well as program milieu, and ensuring and maintaining a safe environment for all program participants, staff, and visitors. Safety Monitor will utilize non-violent de-escalation strategies to address crisis situations and behavioral issues and ensure that the program space is safe and secure. The Safety Monitor will supervise the entrance, check participants in along with Health Worker program staff when coming and going, check visitors in and direct them to a supervisor on duty.  As a part of a collaborative team, along with EMTs and supervisors, and Health Workers, Safety Monitor will ensure participant safety and comfort while they use program service, supporting them in adhering to the participant guidelines of the program.  The team works to engage participants in health resources, however great or small. Safety Monitor will model and demonstrate healthy COVID-19 transmission prevention behaviors, wearing appropriate PPE and practicing physical distancing, while they observe and monitor participants, and support them in meeting their needs in accordance with the program. May be required to work nights and weekends.

KEY RESPONSIBILITIES 

Direct Service Responsibilities:

• Treat program participants with respect and dignity, interacting with them in a caring, non-judgmental manner, utilizing harm reduction and trauma-informed care principles.
• Maintain supervision of program entrance to welcome in participants or visitors.
• Ensure and maintain a COVID-19 safe and orderly environment for participants, staff, and visitors.
• Direct and deflect foot traffic.
• Verbally de-escalates tense, high pressure, and emotionally charged situations.
• Contact emergency services as needed.
• Foster a safe, respectful, and welcoming environment adhering to SOMA RISE Guidelines.
• Maintain positive, respectful, non- confrontational behaviors at all times, even when observing, receiving, or de-escalating disrespectful or disorderly behaviors.
• Make regular rounds to monitor program entrances, exits, offices, common areas, and perimeter and ensuring clients safety.
• Ensure a welcoming environment by clearing areas of crowds, debris, and out-of-place items.
• Engage participants in compassionate ways to build motivation toward health initiatives in their own lives.
• Respond to crises (e.g., conflict) and overdose with crisis de-escalation interventions and Narcan.
• Attend the program milieu to help maintain safe space for participants (and their pets).
• Work as active team member along with nurses, other health workers, janitors, safety monitors, drivers, and supervisors to maintain safety, calm tone, and cleanliness of program.
• Chaperone “fresh air” breaks, “smoking breaks”, on-site food delivery service, and other onsite services.

Administrative/Compliance Responsibilities:

• Complete logs, document rounds and observations of the milieu, and every 30 minutes for sleeping participants.
• Attend internal program staff meetings and administrative supervision including regular shift meetings and various ad hoc meetings.
• Along with the Team, take ownership to ensure the overall quality of customer and health services at program and help shape our positive reputation with the surrounding community as a “Good Neighbor.”

Training Responsibilities:

• Participate in ongoing trainings on radical hospitality, harm reduction, OD Prevention/Narcan Administration, anti-stigma, crisis response and de-escalation.
• Basic drug knowledge, motivational interviewing, customer service, trauma-informed service provision, team-based care, and other related topics.

QUALIFICATIONS

Education, Certification, and Experience

• High school diploma or equivalent.
• First Aid certified within 30 days of employment.
• CPR certified within 30 days of employment.
• Experience working successfully with issues of substance abuse, mental health, criminal background, and other potential barriers to economic self-sufficiency.
• Experience working with people who use drugs and people experiencing homelessness.
• We value a lived experience of homelessness, illicit drug use, and alcohol use.

Knowledge

• Knowledge of trauma informed care/treatment, co-occurring disorders, and harm reduction services.
• Knowledge of substance use and health concerns of people who inject drugs and use substances, and who are experiencing homelessness.

Desired:

• Knowledge of Clinical documentation (treatment plans, progress notes, etc.).
• Overdose prevention and Narcan administration.
• Knowledge of street-life and street economy.
• Knowledge of community-based organizations that work with individuals who are unhoused and/or who use substances.

We will consider for employment qualified applicants with arrest and conviction records.