On-Call Client Advocate (Pomona Women's Center)

HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment.

This is a union position.

Assist the agency with day-to-day functions, which includes a rotation of front desk intake/registration, welcoming client, scheduling, assist client in enrolling in health insurance coverage, training of interns & volunteers, and work as a call receptionist for our administrative & clinic/behavioral departments. 

Client advocates act as the first line of problem-solving within the team, actively engaging in assessing how to increase departmental efficiency and satisfaction. They are expected to provide all client care in a sensitive and non-judgmental manner, to maintain a high degree of professional competence and the highest possible ethical standards, and to function as part of a care-giving team.

KEY RESPONSIBILITIES

Intake Responsibilities: Actively engages in coordinating client flow. Schedules appointments and directs calls throughout the agency. Assists with enrolling clients into health insurance coverage. Makes follow-up calls for providers; calls to confirm “next day’s appointments”. Greets and provides customer service to guests, clients, and vendors. Communicates clearly on the phone and accurately takes and delivers messages.  Works at other locations when needed. You will work closely with members of other teams, coordinating the dynamic schedule to best suit client needs and maintain efficient client centered care flow, including scheduling interpretation services, etc.

Documentation Responsibilities: Performs general administrative tasks; filing, organizing,

data entry, scanning, and billing (e.g. co-pay, SOC, etc.), Pulling and disseminating reports,. Assists in maintaining computerized appointment system (Welligent) or other assigned system. Processes client data entry for company various electronic systems in accordance with guidelines established by HealthRIGHT 360 to satisfy internal and external evaluating requirements. Completing Financial Forms, Consent Forms, etc.

Administrative Responsibilities: Faxing and organizing incoming faxes.  Population Management for providers and clinical teams. Manages receipt and routing of agency mail (incoming and

outgoing). Processing requests for Medical Records. Assists and directs callers and visitors to appropriate employees and departments. Ability to operate a single or multiple position telephone switchboard. Is able to work in a team-oriented environment. Orientation, training and supervision of volunteers on certain front desk responsibilities may be assigned. And, other duties as assigned.

Education/Experience Required:

• High School Diploma or GED equivalent

• Bachelor’s degree preferred

• CPR certification preferred

• Experience working with homeless, mentally ill, and substance using clients.

• Experience working with populations with varying lifestyles, ages, sexual

orientations, ethnic and cultural backgrounds, gender variances, and economic

status.

• Experience working with lesbian, bisexual and transgender clients.

• Prior experience in front desk, reception, administrative and/or customer service

We will consider for employment qualified applicants with arrest and conviction records.