Client Safety Navigator (Pomona Women's Center)

HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment.

The shift for this position is Tuesday-Saturday from 1030pm to 7am.

This is a union position.

JOB SUMMARY

The Client Safety Navigator is responsible for ensuring and maintaining a safe environment for all clients, staff, and visitors, and utilizes verbal de-escalation strategies to address crisis situations and client behavioral issues and is available 24/7 on site at the program. The Client Safety Navigators ensures that the building space is safe and secure. The Client Safety Navigator will monitor entrances and exits, check clients in when returning from appointments, check visitors in, complete house runs and room checks, and help maintain overall safety of the program. The Client Safety Navigator will work with program leadership, Sherriff’s/local law enforcement and health and safety teams to respond to emergency and crisis situations at the program, including client drug use, overdose, programmatic interruptions, and other situations.

KEY RESPONSIBILITIES

Client Services: Stationed at the front desk, monitor entrances and exits, check clients in when returning from appointments, and check visitors in. Welcomes and assists clients when returning from appointments, ensuring that clients sign in and check any bags they may have for contraband. Welcome visitors, check visitors’ credentials, ensure visitors sign in and escort them to the supervisor on duty.

Safety Responsibilities: Ensures and maintains a safe and orderly environment for clients, staff, and visitors. Directs and deflects traffic; de-escalates tense, high pressure, and emotionally charged situations; and fosters a safe, respectful, and welcoming environment. Maintains positive, respectful, non- confrontational behaviors at all times, even when observing, receiving, or de-escalating disrespectful or disorderly behaviors. Make regular rounds to monitor entrances, exits, offices, common areas, and building perimeter. Ensure a welcoming environment by clearing areas of crowds, debris, and out-of-place items. Work collaboratively with service providers and administrative staff to maintain an orderly environment. Carries Narcan on person at all times while on duty, utilizes nasal Narcan to reverse drug overdose when needed.  Works with local law enforcement when needed. 

Administrative and Documentation Responsibilities: Maintain client sign in/out log, visitors sign in/out logs. File incident reports as needed.

EDUCATION AND KNOWLEDGE, SKILLS AND ABILITIES QUALIFICATIONS:

• HS Diploma or GED required
• Familiarity with various supportive counseling strategies and wellness and recovery principles in working with clients with mental health, substance abuse, or co-occurring conditions, preferred.
• Trained in crisis de-escalation tactics.
• Background check and livescan clearance must be completed

We will consider for employment qualified applicants with arrest and conviction records.