Quality Improvement Manager

The Medical Quality Improvement Manager (MQIM) role leverages the full array of Quality Improvement tools such as LEAN principles, RCA, chronic care management, the model for improvement, change management, practice transformation, and managing teams to play a vital role in developing and managing the continuous QI programs at the HR360 medical clinics. The MQIM provides support for QI projects, acts as a liaison with internal and external QI entities and committees.  The MQIM works under the direction of the CHO and VP of Medical Services.

The MQIM provides supervision for the Medical QI Coordinators who work closely with the Medical Director, Program Directors and staff on CQI initiatives and provides oversight for data management and reporting related to Clinical Services.  The MQIM also works closely with the IT team for EHR maximization and data reporting. The MQIM plays a key role in supporting UDS, OSHPD, HEDIS, and other required medical reporting. The MQIM will maintain a high degree of professional competence and the highest possible ethical standards, and to function as a champion in improvement.   

The Medical Quality Improvement Manager(MQIM) has experience in quality improvement which may include but is not limited to chronic care management, the model for improvement, LEAN principles, change management,  practice transformation, and managing teams.

KEY RESPONSIBILITIES

Management responsibilities: 

• In conjunction with the Chief Healthcare Officer, VP of Medical Services, and clinic leadership plan and manage Continuous Quality Improvement (CQI) Plan and QI projects in collaboration with the Medical QI Coordinators. 
• Provides direct supervision, support, and professional development for Medical QI Coordinators.
• Facilitate Quality Improvement Committees: develop meeting agendas and facilitate meetings.
• Participate in idea development and grant writing for QI-related funding opportunities.
• Keep informed of local and national health care quality trends; develop educational materials and provide training and support to volunteers and staff on Quality Improvement methodology; engage staff in QI work; communicate/share results of QI projects and performance data.
• Manage QI and HIT projects for the organization as assigned.
• Use project management tools and software to support the organization in implementing long-term projects.
• In collaboration with leadership teams plan, facilitate and participate in staff quality meetings. 
• Represent HealthRIGHT360 at and/or attend conferences, in-service trainings, and meetings at the request or with approval of supervisor.

Quality Improvement responsibilities: 

• Ensure timely access to data and reports; attend and present at meetings.
• Codify logic for data reporting.
• Play key role in reporting.
• Uses QI experience with chronic care models, MIP, LEAN, team and change management principles to support clinical program staff in the development of operational and client care coordination workflows as they relate to QI and interfacing with health information technology.
• In conjunction with MQI Coordinators, maintain clinical program data collection, management and reporting infrastructure.
• In conjunction with IT Data Team, compile, monitor and report data related to QI, operations and individual program evaluation.
• In conjunction with IT Data Team, conduct routine reporting for external agencies, including but not limited to: UDS, OSHPD, SFCCC and external funders.
• Manage reporting software as clinical tool: train users, troubleshoot technical problems, validate and clean data, build queries and reports.
• Along with colleagues, assist in continuous quality improvement through on-going problem/needs identification and problem solving and QI projects as assigned.   

Organization responsibilities: 

• Complete all mandatory trainings on an annual basis, including but not limited to Confidentiality, Fire Safety, Incident Reporting, Child Abuse and Maltreatment and Domestic Violence, and Infection Control.
• Comply with all aspects of HealthRIGHT360 Policies and Procedures as well as all agreements with insurers and other entities, and all applicable statutes, regulations, governmental agency guidelines, and non-governmental oversight body requirements that place requirements our medical facilities. 

EDUCATION AND KNOWLEDGE, SKILLS, AND ABILITIES QUALIFICATIONS: 

Education and Experience  

Required:  

• Bachelor’s degree or equivalent experience
• Minimum 2 years management experience with progressive responsibility. 
• Healthcare management experience strongly preferred.
• Demonstrated experience managing complex projects successfully, from inception through implementation and sustainability.
• Minimum two-years experience with Quality Improvement methodologies and process improvement implementation , including but not limited to chronic care management, the model for improvement, LEAN principles, change management, practice transformation, and managing teams.
• Minimum two-years experience and solid understanding of chronic care models, the model for improvement, team management, and change management.
• Minimum two-years experience and understanding of healthcare data and validation 

Background Clearance  

Required:  Must complete a background check and livescan clearance