Client Services Assistant

HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment.

Benefits and perks:

• HR360 offers a robust benefits package, including PTO, 15 paid holidays, commuter benefits, retirement plans, and more!
• Employees qualify for public loan forgiveness programs
• Training and professional development opportunities
• Work with mission driven, compassionate colleagues and make a difference every day in the work that you do.

JOB SUMMARY

The RPI Client Services Assistant is responsible for clerical and administrative support for RPI department. Providing high quality customer service, the RPI Assistant ensures that the administrative needs of the department are met and in compliance with agency policies and procedures.

KEY RESPONSIBILITIES

Administrative Responsibilities: Provides clerical support, including data entry, typing, copying, and other responsibilities. Fills out forms, files, and updates logs. Responsible for dispensing mail to recipients and dispersing checks to clients.

Payee Responsibilities: Conducts intakes on new recipients. Updates and maintains files required to input recipient benefits and issue weekly stipends. Performs basic troubleshooting to resolves recipient issues. Assist recipients in obtaining and maintaining stable living arrangements and negotiating rent.

Departmental Responsibilities: Acts as the liaison to outside agencies. Process checks in the absence of the RPI/Client Services Manager. Performs functions that further the department.

EDUCATION AND KNOWLEDGE, SKILLS AND ABILITIES QUALIFICATIONS:

Education and Experience

Required:

-High School Diploma or equivalent

-2 years or more experience in an administrative role  

Desired:

-Bachelor’s Degree in related field  

Background Clearance

Required:

-Must complete a background check and livescan clearance

Knowledge

Required:

-Culturally competent and able to work with a diverse population

-Strong proficiency with Microsoft Office applications, specifically Word Outlook and internet applications

Desired:

-Experience working successfully with issues of substance abuse, mental health, criminal background, and other potential barriers to economic self sufficiency