SOMA Rise - Custodian

HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment.
 
Our crisis programs include 24/7 street crisis response teams, drug sobering centers, Street Violence Intervention Program, crisis residential facilities, and other crisis services. These programs treats all participants with compassion, dignity and, respect in a welcome, trauma-informed, non-judgmental space.

SOMA RISE program participants are 18 and over adults who are under the influence of substances and need short term assistance and support. The team works to engage participants in health resources, however great or small. The program will operate a 24-hour, welcoming, compassionate, trauma-informed, culturally attuned, and user-responsive space that focuses on the principles of harm reduction. Alongside providing a safe, comfortable space for clients, our emphasis is on supporting people at increased risk of substance use-related high-risk behaviors and trauma, homelessness, and death due to overdose. Priority will be given to clients’ safety, and all staff will be trained in OD Prevention, Recognition, Response and Narcan Administration. By recognizing the dignity and humanity of all participants, HR360 aspires:

• To reduce barriers for people who use drugs to access a non-judgmental and participant-centered SOMA RISE Program opportunity to support clients addressing the inter-related harms of homelessness, substance use, and trauma.
• To provide radical hospitality and support to marginalized populations in a welcoming, optimally safe, compassionate, trauma-informed, culturally attuned, and user-responsive space that focuses on the principles of harm reduction.
• To help address and reduce the harmful impacts of substance-related harms in the immediate and surrounding neighborhood, by providing an appropriate space for individuals who are experiencing substance use related crisis/disfunction, including reducing deaths due to overdose and promoting restorative approaches to conflict.
• To create a stigma-free zone for SOMA RISE services that will elicit and incorporate the needs and preferences of persons who use drugs in San Francisco into the program’s mission, policies, practices, and development.
• To continuously monitor the successes and challenges of the Program to learn how to improve the service delivery of this community-based model.
• To collaborate with the community partners, including community-based harm reduction, treatment, and wellness resources to create more sustainable links to resources for individuals during and after their SOMA RISE stay.

Custodians in SOMA RISE Services are responsible for ensuring that all janitorial duties are performed in a timely manner, and that the site is well maintained. Duties should be carried out thoughtfully, with a minimum disruption to services, staff and participants while ensuring compliance to COVID-19 safety protocols. May be required to work nights and weekends.

KEY RESPONSIBILITIES 

Direct Service Responsibilities:

• Under limited supervision, perform daily housekeeping, cleaning, and maintenance reporting for program.
• Follow COVID Cleaning Protocols, safety, healthcare/hazardous waste policies and procedures at all times.
• Observe and assist in Stericycle procedures for program.
• Clean bathrooms (toilets and shower) after each participant use.
• Clean all furniture, surfaces, pillows, mattresses, and other program appliances after each participant use.
• Ensure dirty linens etc. are organized for laundry service delivery and output.
• Maintain cleaning supplies in secured manner.
• Identifies and reports any problems in regard to maintenance, health, safety or security of the property to the Assistant Maintenance Supervisor and Maintenance Manager.
• Follow a schedule of preventative cleaning duties as needed.
• Prepare written reports on maintenance issues as requested.
• May assist in responding to crises (e.g. conflict) and overdose with crisis de-escalation interventions and Narcan.
• Chaperone on-site food service and other onsite services.
• May be required to work nights and weekends.

Administrative Responsibilities:

• Attend internal program staff meetings, clinical, and administrative supervision including regular shift meetings and various ad hoc meetings.
• Along with the team, take ownership to ensure the overall quality of customer and health services at program.
• Participate in ongoing trainings on harm reduction, Narcan use, drug and alcohol use/intoxication/withdrawal, motivational interviewing, customer service, trauma-informed care, team-based care, and other related topics.

QUALIFICATIONS

Education, Certification, and Experience

Required:

• HS Diploma or equivalent.
• Experience working successfully with diverse populations specifically with issues of substance abuse, mental health, criminal background, and other potential barriers to economic self-sufficiency.
• Experience working with people who use drugs and people experiencing homelessness.

Desired:

• We value lived experience of homelessness, illicit drug use, and alcohol use.

Background Clearance

• Completion of a background check.
• Must be fully vaccinated against COVID-19 (including booster shot).
• Must be able to pass health screening and TB test.

Knowledge

Required:

• Knowledge of custodial practices and procedures including sanitation.

Skills and Abilities

Required:

• Action-oriented.
• Strong problem solving skills.
• Professionalism, compassion, flexibility, and reliability are imperative.
• Integrity to handle sensitive information in a confidential manner.
• Excellent organization skills and ability to multitask and juggle multiple priorities.
• Outstanding ability to follow-through with tasks.
• Ability to work cooperatively and effectively as part of interdisciplinary team and independently assume responsibility.
• Sound judgment and good assessment skills.
• Ability, willingness, and sensitivity to work with diverse population.
• Must be able to lift up to 50 lbs.

We will consider for employment qualified applicants with arrest and conviction records.