Woman's HOPE Residential Services - On-Call Client Safety Navigator

HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment.

This Women’s HOPE residential program offers specialized care to the underserved female population of San Francisco, including low-income African American and Latina women and their families/children, with a special focus on pregnant and parenting women with co-occurring substance use and psychiatric disorders. The program is gender-responsive and trauma informed, addressing substance use, trauma, mental illness, health and wellness, family reunification, parenting education, employability, homelessness, and sober living skills. The team of providers at Women’s HOPE includes parenting counselors, therapists, and SUD counselors who provide wrap around services to support and empower our participants as they reach toward their goals.

On-Call Client Safety Navigators (On-Call CSNs) are responsible for maintaining and assessing the safety and security of the program and its residents while providing a supportive treatment environment. Through effective communication, On-Call CSNs relay relevant information to other members of the interdisciplinary team and perform crisis intervention as needed. On-Call CSNs ensure that the treatment environment is safe and welcoming.

KEY RESPONSIBILITIES 

Safety and Security Responsibilities:

• Remains alert and awake during the entire overnight shift.
• Performs house runs to ensure and maintain accountability of all clients and the safety and security of the facility.
• Coordinates fire watch with residents.
• Performs crisis intervention and communicates with treatment team as unforeseen situations arise.
• Documents client updates and incidents in the facility log daily.
• Performs CPR and First Aid as needed. May work weekends and holidays as needed.

Treatment Setting Responsibilities:

• When assigned the DOT (Directly Observed Therapy), documents, and accurately distributes client money, ensures client medications is securely stored and properly accounted for and hold facility keys and floater cellular phones. 
• Ensure all house laundry is completed.
• Appropriately files any outstanding paperwork. Maintains tracking sheet and sends to the appropriate departments before the end of the shift.
• Attends required trainings and meetings.

QUALIFICATIONS

Education, Certification, and Experience

• High School diploma or equivalent.

Background Clearance 

• Completion of a background check and livescan clearance required

Knowledge

• Culturally competent and able to work with a diverse population.
• Strong proficiency with Microsoft Office applications, specifically Word Outlook and internet applications.
• Experience working successfully with issues of substance abuse, mental health, criminal background, and other potential barriers to economic self-sufficiency.
• Integrity to handle sensitive information in a confidential manner.

Skills and Abilities

• Alertness and Vigilance 
• Crisis Management
• Safety and Security Awareness 
• Communication Skills 
• Accountability 
• Independence and Initiative 
• Flexibility and Adaptability 
• Team Collaboration
• Bilingual – bilingual in SF county threshold languages preferred.

We will consider for employment qualified applicants with arrest and conviction records.