Client Safety Navigator - 815 Residential Services

HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment.

Job Overview
 
This is a union position.

815 Buena Vista West residential is a dual-diagnosis, gender-inclusive withdrawal management and residential treatment program located next to Buena Vista Park in San Francisco’s Haight-Ashbury district. It is a 99-bed trauma-informed program staffed by an interdisciplinary clinical team of substance abuse counselors, therapists, and nurses working in coordination with medical and psychiatry services. 815 utilizes evidence-based curricula to provide group counseling, individual counseling, psychotherapy, and a community concept to care for some of San Francisco’s most vulnerable adults. Our goal is to serve clients in an environment where they feel supported and accepted so they can begin their recovery in a safe and peaceful setting. 

The Client Safety Navigator (CSN) is responsible for ensuring and maintaining a safe environment for all clients, staff, and visitors, and utilizes de-escalation strategies to address crisis situations and client behavioral issues. Ensure that the building space is safe and secure. The Navigator will control the gate, check clients in when returning from appointments, check visitors in and direct them to a supervisor on duty.

Key Responsibilities

Client Services: Stationed at specific areas of the facility such as the front desk to control the front door/gate or on residential floors to monitor client and facility safety. Welcomes and assists clients when returning from appointments, ensuring that clients sign in and check any bags they may have for contraband. Welcome visitors, check visitors’ credentials, ensure visitors sign in and escort them to the supervisor on duty. Conducts “house runs” to verify if clients’ rooms are in order and if client chores have been completed and reports this information to the team in writing. Documents client updates and facility needs in the facility log daily. May work weekends and holidays as needed.

Safety Responsibilities: Ensures and maintains a safe and orderly environment for clients, staff, and visitors. Directs and deflects traffic; de-escalates tense, high pressure, and emotionally charged situations; and fosters a safe, respectful, and welcoming environment. Maintains positive, respectful, non- confrontational behaviors at all times, even when observing, receiving, or de-escalating disrespectful or disorderly behaviors. Performs CPR, First Aid, and administers narcan as needed. Documents incident reports as needed. Makes regular facility rounds to monitor entrances, exits, offices, client rooms, common areas, and building perimeter. Conducts and documents frequent safety checks throughout shift to observe the location and ensure safety of each client in the program. Monitors meal periods in the dining hall. Ensure a welcoming environment by clearing areas of crowds, debris, and out-of-place items. Work collaboratively with service providers and administrative staff to maintain an orderly environment.

Administrative and Documentation Responsibilities: Maintain client sign in/out log, visitors sign in/out logs. File incident reports as needed. Communicate client updates and facility needs/updates in writing to the team each shift.

And perform other duties as assigned. 

Education and Knowledge, Skills and Abilities
 
Education, Certification, and Experience Required:

• High School Diploma.
• Experience counseling or teaching adults and/or facilitating workshops.

Desired:

• Familiarity with various supportive counseling strategies and wellness and recovery principles in working with clients with mental health, substance abuse, or co-occurring conditions.
• At least 2-4 years of ‘lived experience’ with the community behavioral health system and/or criminal justice system.

Background Clearance:

• Must not be on active parole or probation, clear with OIG database.
• Ability to obtain and maintain satisfactory background check.
• Ability to obtain and maintain live scan clearance.

Knowledge Required:

• Knowledge of San Francisco community behavioral health and public health systems.
• Proficient in MS Word, Excel, PowerPoint, and Internet applications. 
  

We will consider for employment qualified applicants with arrest and conviction records.

In compliance with the California Department of Public Health's mandate, all employees must be able to provide proof of COVID-19 vaccination. Medical and religious exemptions are available.