Client Safety Navigator (Prototypes Women's Center Pomona )

HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment.

Residential Facility for women age 18 and above with severe substance use disorders are able to enter residential treatment with their children under the age of 10 ½. In addition to treatment of severe substance use disorder, the residential program is able to serve the following specialty populations: pregnant and postpartum women, women with histories of trauma and/or domestic violence, women with co-occurring mental health disorders, women with history of traumatic brain injury, women with open DCFS cases, and women with criminal justice involvement.

This position is Sunday - Thursday 10:30pm - 7:30am

The Client Safety Navigator is responsible for ensuring and maintaining a safe environment for all clients, staff, and visitors, and utilizes verbal de-escalation strategies to address crisis situations and client behavioral issues and is available 24/7 on site at the program. The Client Safety Navigators ensures that the building space is safe and secure. The Client Safety Navigator will monitor entrances and exits, check clients in when returning from appointments, check visitors in, complete house runs and room checks, and help maintain overall safety of the program. The Client Safety Navigator will work with program leadership, Sherriff’s/local law enforcement and health and safety teams to respond to emergency and crisis situations at the program, including client drug use, overdose, programmatic interruptions, and other situations. 

Key Responsibilities:

Client Services: Stationed at the front desk, monitor entrances and exits, check clients in when returning from appointments, and check visitors in. Welcomes and assists clients when returning from appointments, ensuring that clients sign in and check any bags they may have for contraband. Welcome visitors, check visitors’ credentials, ensure visitors sign in and escort them to the supervisor on duty. 

Safety Responsibilities: Ensures and maintains a safe and orderly environment for clients, staff, and visitors. Directs and deflects traffic; de-escalates tense, high pressure, and emotionally charged situations; and fosters a safe, respectful, and welcoming environment. Maintains positive, respectful, non- confrontational behaviors at all times, even when observing, receiving, or de-escalating disrespectful or disorderly behaviors. Make regular rounds to monitor entrances, exits, offices, common areas, and building perimeter. Ensure a welcoming environment by clearing areas of crowds, debris, and out-of-place items. Work collaboratively with service providers and administrative staff to maintain an orderly environment. Carries Narcan on person at all times while on duty, utilizes nasal Narcan to reverse drug overdose when needed.  Works with local law enforcement when needed.  

Requirements:

* HS Diploma or GED required
* Ability to pass background check
* Familiarity with various supportive counseling strategies and wellness and recovery principles in working with clients with mental health, substance abuse, or co-occurring conditions, preferred.
* Trained in crisis de-escalation tactics. 
* Ability to work with local law enforcement and leadership onsite. 
* Knowledge of Los Angeles community behavioral health and public health systems
* At least 2-4 years of ‘lived experience’ with the community behavioral health system and/or criminal justice system
* Demonstrated ability to interface well with diverse, disadvantaged populations with multiple barriers to educational and vocational success, including low literacy, learning disabilities, physical disabilities, history of incarceration, and impaired cognitive functioning 

We will consider for employment qualified applicants with arrest and conviction records.

In compliance with the California Department of Public Health's mandate, all employees must be able to provide proof of COVID-19 vaccination. Medical and religious exemptions are available.