Client Safety Navigator

HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment.

Job Overview
 
This is a union position.

890 is a residential Substance Use Disorder treatment program for men, located near Alamo Square in San Francisco. It is an 89 bed trauma-informed and dual diagnosis program, staffed by an interdisciplinary clinical team of Substance Use Disorder counselors and therapists. 890 utilizes evidence-based curricula to provide individual and group counseling in a residential treatment setting for some of San Francisco's the most most vulnerable adults. Our goal is to serve clients in an environment where they feel supported and accepted so they can begin their recovery in a safe and peaceful setting.  

The Navigator is responsible for ensuring and maintaining a safe environment for all clients, staff, and visitors, and utilizes de-escalation strategies to address crisis situations and client behavioral issues. Ensure that the building space is safe and secure. The Navigator will control the gate, check clients in when returning from appointments, check visitors in and direct them to a supervisor on duty. 

Key Responsibilities

Client Services: Stationed at specific areas of the facility such as the front desk to control the front door/gate or on residential floors to monitor client and facility safety. Welcomes and assists clients when returning from appointments, ensuring that clients sign in and check any bags they may have for contraband. Welcome visitors, check visitors’ credentials, ensure visitors sign in and escort them to the supervisor on duty. Conducts “house runs” to verify if clients’ rooms are in order and if client chores have been completed and reports this information to the team in writing. Documents client updates and facility needs in the facility log daily. May work weekends and holidays as needed. 

Safety Responsibilities: Ensures and maintains a safe and orderly environment for clients, staff, and visitors. Directs and deflects traffic; de-escalates tense, high pressure, and emotionally charged situations; and fosters a safe, respectful, and welcoming environment. Maintains positive, respectful, non- confrontational behaviors at all times, even when observing, receiving, or de-escalating disrespectful or disorderly behaviors. Performs CPR, First Aid, and administers narcan as needed.  Documents incident reports as needed. Makes regular facility rounds to monitor entrances, exits, offices, client rooms, common areas, and building perimeter. Conducts and documents frequent safety checks throughout shift to observe the location and ensure safety of each client in the program. Monitors meal periods in the dining hall. Ensure a welcoming environment by clearing areas of crowds, debris, and out-of-place items. Work collaboratively with service providers and administrative staff to maintain an orderly environment. 

Administrative and Documentation Responsibilities: Maintain client sign in/out log, visitors sign in/out logs. File incident reports as needed. Communicate client updates and facility needs/updates in writing to the team each shift. 

And perform other duties as assigned.  

Education and Knowledge, Skills and Abilities

Education, Certification, and Experience Required:  

• High School Diploma. 
• Experience counseling or teaching adults and/or facilitating workshops. 

Desired: 

• Familiarity with various supportive counseling strategies and wellness and recovery principles in working with clients with mental health, substance abuse, or co-occurring conditions. 
• At least 2-4 years of ‘lived experience’ with the community behavioral health system and/or criminal justice system. 

Background Clearance: 

• Must not be on active parole or probation, clear with OIG database. 
• Ability to obtain and maintain satisfactory background check. 
• Ability to obtain and maintain live scan clearance. 

Knowledge Required:  

• Knowledge of San Francisco community behavioral health and public health systems. 
• Proficient in MS Word, Excel, PowerPoint, and Internet applications. 
• Willingness to work with clients in the community. 
• Ability to respond quickly and use good judgment in unusual and emergency situations. 
• Good attention to detail. 

Skills and Abilities Required:  

• Demonstrated ability to interface well with diverse, disadvantaged populations with multiple barriers to educational and vocational success, including low literacy, learning disabilities, physical disabilities, history of incarceration, and impaired cognitive functioning. 
• Proven ability to build strong relationships with colleagues, community organizations, and the broader community. 
• Understanding of social determinants of health and importance of whole person care. 
• Team orientation and able to independently assume responsibility. 
• Excellent verbal and written communication, planning and time management skills. 
• High degree of creative energy and the ability to adapt easily to change. 

Desired: 

• Energetic and enthusiastic. 
  

We will consider for employment qualified applicants with arrest and conviction records.

In compliance with the California Department of Public Health's mandate, all employees must be able to provide proof of COVID-19 vaccination. Medical and religious exemptions are available.