Clinic Operations Manager

HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment.

Benefits and perks:

• HR360 offers a robust benefits package, including PTO, 15 paid holidays, commuter benefits, retirement plans, and more!
• Employees qualify for public loan forgiveness programs
• Training and professional development opportunities
• Work with mission driven, compassionate colleagues and make a difference every day in the work that you do.

Job Overview

HealthRIGHT 360, a family of programs, is located across 13 different counties in California. HealthRIGHT 360 provides an array of medical and behavioral health services to some of the most marginalized populations, ranging from primary care, mental health services, detox, substance use disorder treatment in both residential and outpatient settings and transitional services for the criminal justice population.

The San Mateo clinic is a federally qualified health center that provides primary care, and addiction treatment. We provide care to those most in need including those who are suffering from homelessness, mental illness, substance use, and chronic medical conditions. We work closely with the county behavioral health system. We provide team-based care in an integrated care setting. We are looking for a mission-driven service leader who works well in a team, has experience with managing and supporting staff, champions quality improvement, leads change, and is excited to innovate.

Under the direction of the Director of Clinic Operations, the Clinic Operations Manager will play a key role in ensuring overall efficient operations of the San Mateo Clinic. The Clinic Operations Manager will be responsible for supporting the day-to-day needs of clinic operations for medical care and all other service lines offered by the clinic. Provide direct supervision of clinic staff including hiring, onboarding, ongoing supervision, performance review, and termination. The Clinic Operations Manager will develop, execute and oversees aspects of service delivery, quality assurance, governmental regulations, licensing, regulatory compliance, program policies and practices, assess and addresses client access, needs, and issues. The position will be hands on, interact and coordinate with management, staff and patients. 

Key Responsibilities

Clinic Management:
• Responsible for direct supervision of medical assistant and other administrative staff
• Supports and coordinates operations for all clinical services 

Administrative/Project Management/Policies:
• Ensure that all front and back office policies and procedures are current and make appropriate updates 
• Continually assess and adjust patient flow for increased efficiencies

Organizational Planning/Quality Improvement: 
• Facilitate on-going organizational development, team building, and capacity building
• Continually assess the Program’s strengths and weaknesses as well as the changing client communities and service needs

Education and Knowledge, Skills and Abilities
 
Education, Certification, and Experience:
• Bachelor’s Degree in a related field.
• Minimum of 3 years of community-based program management experience or equivalent. 
• Experience participating in and leading organizational change and re-structuring.
• Excellent leadership, organizational, and communication skills.
• Commitment to providing nonjudgmental quality health care to those in need.
• Commitment to and experience with a volunteer-based agency.
• Experience and commitment to working with diverse communities.
• Experience in a Supervisory role.