On-Call Client Advocate

HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment.

Benefits and perks:

• HR360 offers a robust benefits package, including PTO, 15 paid holidays, commuter benefits, retirement plans, and more!
• Employees qualify for public loan forgiveness programs
• Training and professional development opportunities
• Work with mission driven, compassionate colleagues and make a difference every day in the work that you do.

Job Overview
 
This is a union position.

Prototypes in Pomona provides mental health and substance abuse services to clients ranging from children to adults. Programs consist of Prevention and Early Intervention, Outpatient Clinical Services, Full Service Partnership and AB109. Services are provided in the office, via telehealth and/or in the community. These services include individual/group therapy, case management, rehab services as well as medication support services.

Assist the agency with day-to-day functions, which includes a rotation of front desk intake/registration, welcoming client, scheduling, assist client in enrolling in health insurance coverage, training of interns & volunteers, and work as a call receptionist for our administrative & clinic/behavioral departments.  

Key Responsibilities

Intake Responsibilities: Actively engages in coordinating client flow. Schedules
appointments and directs calls throughout the agency. Assists with enrolling clients into health insurance coverage. Makes follow-up calls for providers; calls to confirm “next day’s appointments”. Greets and provides customer service to guests, clients, and vendors. Communicates clearly on the phone and accurately takes and delivers messages. Works at other locations when needed. You will work closely with members of other teams, coordinating the dynamic schedule to best suit client needs and maintain efficient client centered care flow, including scheduling interpretation services, etc.

Client advocates act as the first line of problem-solving within the team, actively
engaging in assessing how to increase departmental efficiency and satisfaction. They are expected to provide all client care in a sensitive and non-judgmental manner, to maintain a high degree of professional competence and the highest possible ethical standards, and to function as part of a care-giving team.

Documentation Responsibilities: Performs general administrative tasks; filing, organizing, data entry, scanning, and billing (e.g. co-pay, SOC, etc.), Pulling and disseminating reports,. Assists in maintaining computerized appointment system (Welligent) or other assigned system. Processes client data entry for company various electronic systems in accordance with guidelines established by HealthRIGHT 360 to satisfy internal and external evaluating requirements. Completing Financial Forms, Consent Forms, etc. 

Administrative Responsibilities: Faxing and organizing incoming faxes.  Population Management for providers and clinical teams. Manages receipt and routing of agency mail (incoming and outgoing). Processing requests for Medical Records. Assists and directs callers and visitors to appropriate employees and departments. Ability to operate a single or multiple position telephone switchboard. Is able to work in a team-oriented environment. Orientation, training and supervision of volunteers on certain front desk responsibilities may be assigned.

And, other duties as assigned

Education and Knowledge, Skills and Abilities

• High School Diploma or GED equivalent
• Bachelor’s degree preferred
• Experience working with homeless, mentally ill, and substance using clients.
• Experience working with populations with varying lifestyles, ages, sexual
orientations, ethnic and cultural backgrounds, gender variances, and economic
status.
• Experience working with lesbian, bisexual and transgender clients.
• Prior experience in front desk, reception, administrative and/or customer service