On-Call Client Advocate

HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment.

Benefits and perks:

• HR360 offers a robust benefits package, including PTO, 15 paid holidays, commuter benefits, retirement plans, and more!
• Employees qualify for public loan forgiveness programs
• Training and professional development opportunities
• Work with mission driven, compassionate colleagues and make a difference every day in the work that you do.

Job Overview
 
This is a union position.

Women age 18 and above with severe substance use disorders are able to enter residential treatment with their children under the age of 10 ½. In addition to treatment of severe substance use disorder, the residential program is able to serve the following specialty populations: pregnant and postpartum women, women with histories of trauma and/or domestic violence, women with co-occurring mental health disorders, women with history of traumatic brain injury, women with open DCFS cases, and women with criminal justice involvement.

The On-call Client Advocate assists the agency with day-to-day functions, which includes a rotation of front desk intake/registration, welcoming client, scheduling, assist client in enrolling in health insurance coverage, training of interns & volunteers, and work as a call receptionist for our
administrative & clinic/behavioral departments.  

This position will work between 8 hours to 30 hours per week, depending on the program needs.

Key Responsibilities

Intake Responsibilities: Actively engages in coordinating client flow. Schedules appointments and directs calls throughout the agency.  Greets and provides customer service to guests, clients, and vendors. Communicates clearly on the phone and accurately takes and delivers messages. Works at other locations when needed. You will work closely with members of other teams, including scheduling interpretation services, etc.

Administrative Responsibilities: Faxing and organizing incoming faxes. Population Management for providers and clinical teams. Manages receipt and routing of agency mail (incoming and outgoing). Processing requests for Medical Records. Assists and directs callers and visitors to appropriate employees and departments. Ability to operate a single or multiple position telephone switchboard. Is able to work in a team-oriented environment. Orientation, training and supervision of volunteers on certain front desk responsibilities may be assigned. And, other duties as assigned.

Documentation Responsibilities: Performs general administrative tasks; filing, organizing, data entry, scanning, and billing (e.g. co-pay, SOC, etc.), Pulling and disseminating reports,. Assists in maintaining computerized appointment system (Welligent) or other assigned system. Processes client data entry for company various electronic systems in accordance with guidelines established by HealthRIGHT 360 to satisfy internal and external evaluating requirements. Completing Financial Forms, Consent Forms, etc.

Education and Knowledge, Skills and Abilities

Education/Experience:
• High School Diploma or GED equivalent
• Bachelor’s degree preferred
• CPR certification preferred
• Experience working with homeless, mentally ill, and substance using clients.
• Experience working with populations with varying lifestyles, ages, sexual
orientations, ethnic and cultural backgrounds, gender variances, and economic
status.
• Experience working with lesbian, bisexual and transgender clients.
• Prior experience in front desk, reception, administrative and/or customer service

 Background Clearance Required:
 • CDCR fingerprint clearance
 • Must not be on parole or probation for a minimum of two years

Desired Qualifications:
• 2 years experience working in a medical front office or behavioral health front office
• Familiarity with other community agencies to make appropriate referrals
• Welligent and Covered California experience (CAA Certified)
• Understanding of harm reduction philosophy and ability to provide non-judgmental, client centered services
• Bilingual language capacity (Spanish/English)