Manager of Community Care

The Manager of Community Care is responsible for the development, implementation, relationship management, oversight, and evaluation of key HPSM partnerships and community benefits targeted to improve health outcomes and member experience in alignment with HPSM’s model of care and strategic initiatives. This position directs and supervises a team of Community Health Workers (CHWs) delivering services to HPSM’s pediatric population.

Position overview

• Plans and implements programs to meet the social and emotional needs of members and members’ families.
• Develop and maintain a resource library of services available to children and families through their HPSM benefits and other community resources.
• Partner with healthcare and social services providers across the delivery system to collaboratively address gaps related to access for HPSM pediatric members and families; these partners include: hospitals, pediatricians, Community Based Organizations (CBOs), Social Determinants of Health (SDOH) and Behavioral Health (BH) providers, and others.
• Develop, implement and maintain workflows, job aids, policies and procedures for CHW staff to successfully execute their job duties.
• Conduct analyses on members’ utilization of services and identify opportunities for improving member experience and health outcomes
• Communicate the findings of analyses with various stakeholders, solicit input to generate well-informed recommendations, and leverage findings to develop and implement interventions or revisions to existing programs.
• Accomplish staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and implementing corrective action steps when necessary; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards. Complete performance evaluations in a timely manner.
• Support direct staff through individual supervision, group supervision or in vivo observation.
• In collaboration with the Chief Health Officer and other HPSM departments, monitor and regularly evaluate program status, and develop and implement internal and external communications to keep key stakeholders informed (e.g., the HPSM Leadership Team, San Mateo Health Commission, HPSM network providers and other partners).

Requirements

These are the qualifications typically needed to succeed in this position. However, you don’t need to meet every requirement to apply. 

Education and experience

• Master’s degree in social work or psychology.
• Current and unrestricted CA Licensure: LCSW, LMFT, or Psychologist (required).
• Minimum three (3) years of care delivery experience, preferably with Medicare/Medi-Cal experience or with pediatric populations.
• Two (2) years’ experience in a managerial role.
• Direct operational management experience, or health care project management experience in a matrixed reporting structure.
• Bilingual skills preferred.

Knowledge of:

• Change management, process improvement and redesign tools.
• Microsoft Office Suite applications, including Outlook, Word, Excel, Access, Visio, and PowerPoint.
• Managed healthcare regulatory requirements.
• Supervisory principles and practices as well as techniques and methods to organize and manage direct reports.
• Social determinants of health and principles of community health work.

Ability to:

• Digest and synthesize regulatory requirements for diverse audiences.
• Influence positive outcomes both with and without direct reporting authority over others.
• Work as part of a team, exercising sound professional judgement about when to drive decision making and when to support team decisions.
• Creatively problem-solve and achieve results orientation.
• Identify existing or potential problems, secure relevant information relating data from a variety of sources, determine probable cause(s), and effect appropriate solution(s).
• Utilize appropriate interpersonal and conflict resolution approaches to negotiate agreement between differing individuals and groups of individuals.
• Adapt to changes in requirements/priorities for daily and specialized tasks.
• Analyze and interpret data, generate meaningful reports and conduct sound analysis.
• Work in a fast-paced environment with a high degree of independence

Skills:

• Relationship-building and interpersonal skills.
• Project management and program evaluation skills.
• Verbal and written communication skills.

Salary and benefits

The starting salary range is $101,464-$130,333 per year, depending on the candidate’s work experience.

Excellent benefits package includes:

• HPSM-paid premiums for employee’s medical, dental and vision coverage (employee pays 10% of each dependent’s premiums)
• Fully paid life, AD&D and LTD insurance
• Retirement plan (HPSM contributes equivalent of 10% of annual compensation)
• 12 paid holidays a year, 12 paid sick days a year and paid vacation starting at 16 days a year
• Tuition reimbursement plan
• Employee wellness program

It is HPSM's policy to provide equal employment opportunity for all applicants and employees.  HPSM does not unlawfully discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, marital status, sex, age, sexual orientation, veteran status, registered domestic partner status, genetic information, gender, gender identity, gender expression, or any other characteristic protected by applicable federal, state, or local law.  HPSM also prohibits discrimination based on the perception that an applicant or employee has any of those characteristics or is associated with a person who has or is perceived to have any of those characteristics.