Program Manager, Behavioral Health

Responsible for engaging with internal and external stakeholders to develop, manage, and improve behavioral health programs related to HPSM’s members. The Program Manager provides operational support and relationship management for ongoing contracted, provider and vendor delivered programs with a focus on quality, accessibility, sustainability, and integration within HPSM.

Position overview

• Manage program(s) from initiation through delivery and monitor for continuous improvement.
• Serve as primary point person and relationship liaison with external partners and vendors.
• Develop methods, techniques, and evaluation criterion for obtaining results.
• Plan, execute, and evaluate program initiatives to improve performance. Deliver results to a wide range of audiences.
• Participate cross-functionally in business planning to support HPSM initiatives with a focus on member/population care and compliance to State standards.
• Educate and work with external partners as needed to identify innovation opportunities and improve processes and outcomes.
• Function as organizational subject matter expert on behavioral health program operations, regulatory operating environment, and financial structure of contracted relationship.
• Utilize robust key performance indicator dashboards to reflect impact of programs.
• Manage without authority by proactively connecting owners to deliverables while meeting deadlines.
• Appropriately escalate concerns to supervisor while holding stakeholders accountable.
• Engage in critical thinking and creative problem solving, appropriately pivoting program priorities to meet business needs.
• Continuously align program goals with departmental and enterprise-wide goals.

Requirements

These are the qualifications typically needed to succeed in this position. However, you don’t need to meet every requirement to apply. 

Education and experience

• Bachelor’s Degree in Business Administration, Public Health, Health Care Management, or Public Policy required. MBA, MPH or MPP preferred.
• Minimum three (3) years of project/program management experience.
• Experience with quality improvement/process improvement techniques.
• Medicaid managed care exposure strongly preferred.

Knowledge of:

• Personal computers and proficiency in Microsoft Office Suite applications, including Outlook, Word, Excel, Access and PowerPoint.
• Behavioral health programs and services and health care public policy issues.
• Relationship building and interpersonal skills.
• Financial, quantitative, and contracting acumen.
• Change management, process improvement and redesign.
• Organizational behavior skills with a focus on driving for results.
• Project management, program evaluation and consulting skills.
• Quantitative and qualitative research and evaluation methods.
• Accrediting and regulatory body requirements.

Ability to:

• Work cooperatively with others.
• Work as part of a team and support team decisions.
• Communicate effectively, both verbally and in writing.
• Adapt to changes in requirements/priorities for daily and specialized tasks.
• Think critically and make informed decisions.

Salary and benefits

The starting salary range is $92,240 - $118,485 per year, depending on the candidate’s work experience.

Excellent benefits package includes:

• HPSM-paid premiums for employee’s medical, dental and vision coverage (employee pays 10% of each dependent’s premiums)
• Fully paid life, AD&D and LTD insurance
• Retirement plan (HPSM contributes equivalent of 10% of annual compensation)
• 12 paid holidays a year, 12 paid sick days a year and paid vacation starting at 16 days a year
• Tuition reimbursement plan
• Employee wellness program

It is HPSM's policy to provide equal employment opportunity for all applicants and employees.  HPSM does not unlawfully discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, marital status, sex, age, sexual orientation, veteran status, registered domestic partner status, genetic information, gender, gender identity, gender expression, or any other characteristic protected by applicable federal, state, or local law.  HPSM also prohibits discrimination based on the perception that an applicant or employee has any of those characteristics or is associated with a person who has or is perceived to have any of those characteristics.