Inside Sales Representative

Expectations

• Adhere to Cleveland Browns organization policies and procedures
• Act as a role model within and outside the Cleveland Browns organization
• Perform duties as workload necessitates
• Demonstrate flexible and efficient time management skills with the ability to prioritize workload
• Meet department productivity standards

Essential Duties and Responsibilities

• Contact current and past customers and qualified sales leads to generate new sales
• Ability to sell and up-sell, including but not limited to: Season Tickets, Premium Hospitality, Suites, Group Tickets etc.
• Responsible for working on a computerized ticketing system
• Handle all facets of work associated with incoming customer inquiries for Cleveland Browns season ticket sales
• Perform other duties as assigned

Required Experience and Skills

• Bachelor’s Degree
• Strong customer service focus: project positive, helpful attitude and willingness to go above and beyond
• Excellent communication skills (verbal and written) and active listening skills
• Must be proficient in data entry and detail oriented
• Flexibility to work shifts that include evenings and weekends
• Ability to work well within a team environment, yet comfortable completing tasks independently
• Self-starter with the ability to be creative within a structured environment
• Must be computer literate with knowledge of Microsoft Office applications (Word, Excel, Outlook) and demonstrate proficiency utilizing the Internet
• Must have excellent communication skills, good grammar, voice and diction
• Must have strong interpersonal skills and a team oriented spirit to provide exceptional service to our Browns fans
• Ability to understand products and services, research and communicate information and record daily activities in a fast-paced environment

Physical Demands

• While performing the duties of this job, the employee is occasionally required to sit; use hands; reach with hands and arms; talk and hear. Occasional lifting of 20 pounds required.

Work Environment

• Work is normally performed in a typical interior/office work environment however employee will have “game-day” responsibilities.