Service Administrator
Astoria, Queens, NY, USA
Req #22
Friday, January 10, 2025
PumpMan, a Harrington Company, is a leading provider of pump systems and on-site maintenance and repair services for customers in the commercial, industrial, and municipal market sectors. Founded in 1977, PumpMan has locations throughout the Unites States and is actively expanding its network to deliver services to a wider area and broader customer base. PumpMan joined the Harrington family of companies in 2023, and, in combining forces, created an industry leading single source provider for process solutions products, design, installation, maintenance, and repair. We are also committed to stocking products in branches and regional distribution centers, allowing us to deliver unmatched customer service by having a wide variety of products immediately available.
Our national footprint, dedication to service and highly trained, passionate team members have made Harrington and PumpMan prominent, highly respected names in our industry and enabled our success for more than 6 decades. We realize our greatest asset is our people and we are dedicated to offering opportunities for training, personal growth, and career advancement. If you are looking for an excellent company that offers not just a job, but a career path, then come join our winning team!
Responsibilities:
- Creation of Job Folders on Shared Drive
- Collect and organize data from the sales team, technicians, and office personnel
- Include pictures, emails, technicians notes and services notes from incoming calls etc.
- Assignment of Service Request Order (SRO) or Job numbers.
- Field incoming calls and assisting customers at front desk
- Research and purchase materials and parts for both external services and in-shop repairs
- Booking transactions in dual ERPs – Syteline and EZ-Solutions
- Posting labor, materials, and parts
- Processing approved orders (quote to invoice)
- Invoicing Brooklyn service jobs
- Transferring materials intercompany
- Maintaining the stock of consumables and tools
- Processing credit card transactions
- Service call scheduling in collaboration with sales team, supervisors, technicians and customers.
Qualifications:
- Strong Organizational Skills
- Proven ability to collect, organize, and maintain data across multiple departments (sales, technicians, office personnel).
- Experience managing and organizing digital files (pictures, emails, technician's notes, service notes, etc.) on shared drives.
- Attention to Detail
- Thoroughness in data entry, ensuring all relevant information is captured in the correct folders.
- Managing and accurately posting data related to labor, materials, and services.
- Experience managing customer (internal and external) inquiries and resolving issues promptly and professionally.
- Experience researching and purchasing materials and parts for both external services and in-shop repairs is a plus
- ERP Systems knowledge is a plus
- Experience with order processing from quotes to invoices, including invoicing for service jobs.
- Ability to maintain stock of consumables and tools, ensuring proper inventory levels and timely reordering.
Scheduling and Coordination Skills:
- Ability to problem solve and handle multiple tasks simultaneously while maintaining attention to detail.
- Familiarity with technical aspects of services and repairs, enough to communicate effectively with technicians, sales teams, and customers is a strong plus
- Ability to efficiently manage competing priorities, ensuring deadlines for job assignments, orders, and service requests are met.
- Interpersonal skills to work collaboratively with various departments (sales, office, technicians, supervisors) to ensure smooth operations.
PumpMan, a Harrington company provides an outstanding benefits package, designed to support our employees’ health, financial wellness, and work-life balance, with options that go above and beyond standard offerings!
Insurance:
- Medical Plans: Choose from HDHP/HSA (with monthly company contributions) or a PPO option.
- Spousal HRA: SIHRA covers 100% of eligible expenses up to $9,400 per individual or $18,800 per family each calendar year.
- FSAs: Flexible spending options for health and dependent care expenses.
- Dental: Comprehensive, including orthodontic care for both children and adults
- Vision: Includes discounts on Lasik.
- Telehealth & Concierge: 24/7 healthcare access with prescription services for enrolled members.
- Life Insurance and AD&D: Company paid life and AD&D coverage
- Long Term Disability: Company paid LTD program
- Optional Coverages: Short term disability, voluntary pet care, identity protection, voluntary life insurance with optional dependent coverage, plus supplemental critical illness, accident, and hospital indemnity.
- Employee Assistance Program: Professional support for employees during critical times.
- Disability: Options for both short- and long-term coverage.
Retirement:
- 401(K) & Roth: 100% company match on the first3%, plus 0.5 match on the 4th and 5th%
Work/Life Balance:
- Paid Time Off: Start with 3 weeks, with the potential to accrue up to 5 weeks per year.
- Holidays: 7 paid holidays, including the day after Thanksgiving.
- Additional Leave: Coverage for jury duty, witness duty, and bereavement leave.
Harrington continuously seeks new ways to enhance benefits to help our employees thrive in every area of their lives.
Harrington is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, national origin, gender identity, sexual orientation, disability status, protected veteran status, age, or any other characteristic protected by law.
Other details
- Pay Type Hourly
- Min Hiring Rate $26.44
- Max Hiring Rate $31.25
- Travel Required No
- Required Education High School
- Astoria, Queens, NY, USA