Bakery Sales Associate

$15.00 - $17.85 PER HOUR

GENERAL PURPOSE:

The purpose of this position is to sell Harmons’ fresh bakery items by giving remarkable customer service. This person will educate customers about our bakery products and assist them in choosing the right one for their needs. This person will package and label product, fill shelves and cases, pan product for the next day’s needs, proof and bake product, and provide exceptional customer service.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Follows established departmental and store policies and procedures
• Ensures the quality and freshness of all products and services the bakery provides
• Responsible for maintaining the appropriate product assortment and inventory levels for the bakery
• Confirms pricing accuracy and signage for all products, paying particular attention to ad items
• Ensures the bakery is cleaned and sanitized daily and meets the company standards for appearance
• Assists customers with cake and special orders
• Washes and puts away bowls, pans, and baking trays
• Delivers excellent customer service to all customers
• Accurately packages and labels bakery products
• Fills shelves and cases with product
• Re-stocks the bakery department and helps sort and put away bakery products when deliveries come in
• Minimizes waste in the department by following production sheets, watching code dates, and appropriately rotating items
• Assists managers, bakers, cake decorators, and artisan bakers as needed

MARGINIAL DUTIES & RESPONSIBILITIES:

• Mixes and scoops cookies
• Proofs and bakes items
• Assists customers by writing on cakes
• Performs other job-related duties as assigned.

NATURE OF WORK CONTACTS:

• Consistent and daily interaction with store associates
• Consistent and daily interaction with customers

TRAINING & QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Desired knowledge, skills, and abilities:

Any combination of education, experience, and training which provides the following knowledge, skills, and abilities:

• Ability to operate machinery including a label machine, oven, and proof box
• Current Food Handler’s Permit
• Must enjoy working with and handling bakery products
• Should have a passion for pastries and other bakery items and enjoy eating them
• Ability to interpret policies and procedures
• Excellent organization and planning skills
• Must possess solid communication skills, including verbal and listening skills in order to effectively and efficiently communicate with customers and fellow associates
• Must possess the ability to accept constructive review and be accountable for one’s own success as well as the success of your team
• Must possess integrity, a positive attitude, be mission-driven, and be self-directed with a demonstrated passion for Harmons’ mission and commitment to working collaboratively
• Continually strives to be product minded, customer minded, personnel minded, detailed, forward focused, and consistent
• Ability to work weekends, evenings, and holidays

PHYSICAL/SENSORY DEMANDS:

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is generally performed in a safe and comfortable store environment with the possibility of frequent exposure to hot, cold, slippery, dusty (due to flour), and wet conditions. While performing the duties of this job, the associate is regularly required to grasp, push, pull, carry, stoop, twist, crouch, and reach; perform tasks requiring repetitive motion and eye, hand, and foot coordination; hear and respond to customer inquiries. Also requires standing, climbing, walking, and bending throughout the entire workday and the ability to maneuver heavy objects weighing up to 50 pounds from location to location.

ASSOCIATE REVIEW:

I have read the above and understand that it is intended to describe the general content of and requirements for performing this job. It is not an exhaustive statement of duties, responsibilities, or requirements. I understand that this description does not preclude my supervisor's authority to add or change duties or responsibilities and understand that the performance of other duties will be required from time to time in order to meet the company’s needs. I may request a copy of this job description.