IT Support Technician

H2M architects + engineers, a multidiscipline architectural, engineering, and environmental consulting firm has an opening for an IT Support Technician in our Melville, NY office. This person will be responsible for installing, maintaining, testing, and repairing computer systems, networks, and components. They will utilize basic technical knowledge to support IT initiatives and provide first-level technical information systems support to the H2M community.   

Job Responsibilities

• Provides technical application and related IT support for company-wide software applications, which includes testing, troubleshooting and/or analysis.
• Install, configure, and maintain software applications.
• Performs routine preventive maintenance on systems software, applications, hardware, networking, and communications.
• Performs routine technological systems support, maintenance, and testing for proper upkeep of systems; troubleshoots and resolves general system hardware, software, and network failures and conflicts.
• Assists with the installation, configuration and maintenance of computers, workstations and/or other related equipment and devices.
• Assists with the implementation of technology projects with moderate scope and impact.
• Provides individual instruction and/or training to users on new or updated technologies.
• Maintains and updates record keeping systems and billing information; may document projects and update and maintain user instructions.
• Assists with tracking inventory of computer equipment hardware, tools and supplies.
• Performs data entry and maintenance of records such as, but not limited to, project documents, user instructions, general reports and/or systems errors.
• Assists with the review, evaluation and recommendation of solutions related to hardware and software acquisitions and/or network updates.
• Assists with research and development initiatives and in the implementation of new technologies.
• Maintains currency of knowledge with respect to technology, equipment, applicable laws, regulations, standards and/or systems.
• Assists with the evaluation and comparison of potential new software applications.
• Performs miscellaneous job-related duties as assigned

Education and Qualifications

• Associate Degree or higher and some prior IT experience working in IT support, helpdesk or similar role with computer networks and/or systems maintenance.
• Knowledge of PC software and systems; technical aptitude; and desire to learn.
• Ability to manage multiple priorities and excellent follow-up skills. 
• Experience managing remote support highly desirable.
• Experience in administering a tech support ticketing system a plus.
• Working knowledge of a wide range of computer systems software, applications, hardware, networking, and communications.
• Knowledge of current technological developments and trends, including but no limited to cloud services (i.e. One and Shared Drive)
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of end users.
• Ability to provide direction to staff to resolve technological issues.
• Ability to communicate technical guidance and instruction to end-users on the use of PC applications and systems.

The salary range for this role is $50,000 - $70,000 annually.

The employment offer may deviate from this published range based on a variety of factors, including but not limited to, experience, specialty, knowledge, education, geography and/or related certifications – not related to any applicant’s characteristics protected by local, state or federal law.  

Note: The salary or hourly rate indicated does not include other forms of compensation or benefits.