Benefits Specialist

Goodwill's Mission:  Transforming the lives of the individuals with disabilities and other barriers through pathways to independence and the power of work.

Job Title                       Benefits Specialist

Reports To                   Manager, Benefits and Leave of Absence

Positions Supervised   None

Pay Grade                    G6

Employment Class       Professional Hourly

EEO Class                    5-Administrative Support Workers

Authorized Driver         No

Coaches Goodwill employees throughout our distributed workplaces to ensure they understand benefits eligible to them, as well as, how to access and most effectively use them.  Collaborates on development and implementation of annual benefits communication plan.  Assists in administering benefits plans though all applicable platforms.  

• Proactively meets with employees in the field to help them identify their unique healthcare needs based on past experience and healthy lifestyle goals.  Ensures they know how to navigate Goodwill’s benefits plans, especially healthcare – demonstrating access, navigation and providing references and/or follow-up as needed.
• Facilitates benefits enrollment and administrative processes.
• Responds to inquiries for information and resolves questions related to benefits status and usage. Counsels and assists employees regarding benefit status and payment of premiums.  
• Provides forms, instructions, and other benefits materials to employees.
• Assists in the implementation, administration, communication, and compliance of benefit plans.
• Coordinates informational sessions and makes employee presentations on benefit programs to promote effective use and healthy lifestyles. 
• Assists in ensuring accuracy of benefit records in applicable platforms. 
• Maintains high level of confidentiality and has a working knowledge of applicable federal, state, and municipal regulations as they relate to benefits administration and human resources. 

• May assist in administering workers compensation programs as necessary.
• Perform other related duties as assigned.

• High school diploma or equivalent.
• HR or Benefits certifications desired.

• One to three years prior relevant experience desired. 
• Experience in HR & Benefits preferred.

• Working knowledge of benefits options and plan designs as well as compliance requirements.
• Knowledge of employment laws and Goodwill Columbus policies and procedures.
• Demonstrated proficiency in Microsoft Office suite and benefits administration applications.
• Role model maintaining confidentiality of health-related information voluntarily shared by employees while supporting them.
• Demonstrated teamwork skills including effective communication, active listening, empathy and genuine collaboration with all levels.
• Ability to exercise critical judgment when reviewing, analyzing, and managing complex scenarios.
• Excellent written and verbal communication skills.
• Excellent analytical and problem-solving skills.
• Excellent organizational skills and attention to detail.
• Passion for helping employees make the most of their eligible benefits to achieve their healthy lifestyle goals.

• General office conditions.  Exposed to moderate noise levels.

• Regularly required to talk and hear; frequently required to sit, stand and bend at the knee and waist, and walk.
• Must have finger dexterity and hand-eye coordination to work on computer, telephone, and related office equipment.
• Ability to navigate to and work in Goodwill’s distributed work locations.

Approved:  ____________________________                      Review Date:  ____/_____/_____      

At Goodwill, we'll help you reach your potential while you help others reach theirs. Want to enjoy coming to work? So do we!   
 
Our full-time benefits include:

• Promotion and Growth Opportunities 

• Health, Dental and Vision insurance the 1st of the month after 30 days
• Voluntary life, short-term disability, accident, critical illness, and hospital indemnity coverage
• Paid time off
• Retirement plan
• Employee Discount at all Goodwill Columbus Stores

Goodwill Columbus is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

For more information, we invite you to visit our website at www.goodwillcolumbus.org