Aerie Host/Hostess (PT)

SUMMARY

To greet guests, escort them to tables and provide menus. Helps coordinate dining room activity to provide efficient, fast and courteous service to all patrons.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• To be the first impression of Aerie, at all times, greeting all guests pleasantly and with a smile.
• Answering all phone calls and entering any reservations into the Open Table system.
• Fulfills special guest requests as far as seating arrangements, or any other special arrangements that have been made. Paying attention to reservation notes and communicating any special request to the server.
• Communicates table being sat to either the server assistant, or server, or both.
• Maintains cleanliness and organization of greater station, coat room and storage area.
• Checks coats.

EDUCATION/EXPERIENCE

• A minimum of 1 -3 years experience in food and beverage
• High School Diploma or equivalent
• Previous work experience within an upscale high volume establishment
• Knowledge of fine dining and good knowledge of wines/beverages
• Previous fine dining restaurant experience
• Experience working in a hospitality role is preferred

OTHER SKILLS AND ABILITIES

Support your food and beverage team. Understand and comply with all departmental and Company rules, regulations, Policies and procedures. The Greeter is responsible for keeping multiple details organized. This position requires working 3-5 days per week and is able to work a flexible schedule that may include evenings, weekends, Sunday mornings, and holidays. Must have strong organizational skills.  Excellent interpersonal skills and a team player attitude. Willingness to learn new concepts and ideas. Understanding of full service environment

TYPICAL PHYSICAL DEMANDS

Must possess the ability to multi-task several projects at once. Must be able to climb stairs and walk on uneven surfaces on an occasional basis. Must be able to bend, squat, push, and pull frequently. Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently; squeezing and overhead reaching occasionally.

TYPICAL MENTAL DEMANDS

Able to deal with stress associated with fast-paced work environment. Make judgment decisions and adapt to changing work situations. Grasp and apply new ideas. Communicate with various personalities at all levels. Must be able to work under pressure. Must have excellent listening skills. Must have the ability to deal effectively and interact well with the guests and associates. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner. Must have a passion for creating an exceptional experience for all guests.

WORKING CONDITIONS

The Greeter position is located an inside, with occasional loud noise levels. The temperature of the restaurant are controlled by thermostats that run the heating and cooling systems.  The position requires that the server work 3-5 days per week and is able to work a flexible schedule that may include evenings, weekends, Sunday mornings, and holidays.

COMMENTS

Native American Preference will apply.  Must be able to pass a background investigation and an oral drug test as a condition of employment.  Must be able to work flexible hours and take on additional responsibilities when asked.  Must adhere to company policies regarding strict confidentiality.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.  Management retains the right to add or to change the duties of the position at any time.  Any qualifications to be considered an equivalent in lieu of stated minimums require prior approval of the Director of Human Resources.