IT Infrastructure & Info Sec - IT Helpdesk Officer

IT Infrastructure & Info Sec - IT Helpdesk Officer

BASIC PURPOSE OF THE JOB

• Contribute to the hospital’s mission through effective delivery and support of current and future technology systems, services and projects.
• Provide high quality remote and on-site end-user assistance, training, problem resolution and escalation for computer, phone, network and application problems.
• Responsible for Data Center/Network/Phone system monitoring, workload processing, and report distribution.
• Provide first level dispatch assistance for technology problem resolution that cannot be handled by the engineer himself.
• Understand and enforce all data security and physical security standards.

JOB REQUIREMENTS

• Associates degree in a computer-related technical field or equivalent education/experience in technology operations.  Bachelor’s degree preferred.
• One to two (1 – 2) years of experience in a technology service and support capacity.

• Experience in the education and support of end users is highly desirable.

• Experience with LAN/WAN and network monitoring tools desirable.
• Certifications on computer/network hardware and Microsoft OS/software highly desired.
• Strong interpersonal skills and customer service focus is required.