Operations Service Technician I

Lumos is looking for a full-time Operations Service Technician 1! If you are a Service Technician who’s excited for a fast-paced experience, ready to help us grow, and ready to recommend process changes that ensure we’re harnessing our technology to the best of our ability while broadening our scope doing installations, preventive maintenance, service activation, deactivations and testing, troubleshooting.

Company Summary

Lumos provides 100% Fiber-Optic Internet access to more than 375,000 homes and businesses in Virginia, North Carolina, and South Carolina and has recently announced expansion into Ohio and Kentucky.

We believe that the possibilities of tomorrow cannot be built on the infrastructure of yesterday. That’s why we’re building a 100% Fiber Optic network from the ground up for families, businesses, and communities, backed by local, expert customer service. An Internet built for that most hopeful of all things – the future. Because whatever the future holds, Lumos makes it faster.

Our Mission and Values

At Lumos, we are driven by our commitment to a brighter tomorrow. We take pride in being the first to deliver 100% Fiber Optic Internet for families, small businesses, and communities. We know the possibilities of tomorrow can’t be built on the infrastructure of yesterday. And when we deliver uninterrupted Internet and limitless capacity, we create new opportunities for everyone.

We believe that the past is over, and the future is fast. That’s why we are who we are: the disruptors of the status quo. Guided by our purpose and startup mindset, we step up, move first, and adapt as we go. Here, there’s no hierarchy, only hustle.

We are all servant leaders, confident in our purpose and humble enough to pay close attention to the details. We all have the power to help solve problems and find solutions for our customers and teammates - and we do - by putting people first and doing whatever it takes to build loyalty with our customers and within our team.

We’re passionate about our customers’ experience. Their futures don’t stand still, and neither do ours. We’ll never stop reinventing ourselves to meet our customers’ evolving needs - because we know that our work, delivering 100% fiber optic internet, truly changes people’s lives.

Essential Functions

• Candidates must reside within 30 minutes of Columbia, SC / Lexington, SC Area to allow a reasonable commuting distance.
• Installations and Troubleshooting basic Voice, Data & Video services on Copper and Fiber.
• Working on computer for Data entry - Updating Trouble Tickets, Orders, Timesheet’s, system & equipment provisioning, Internet Services, Etc.
• WI-FI - Provision Wi-Fi to include SSID configuration, Guest Network Access, and wireless firewall options.  Troubleshoot and repair wireless issues. 
• Installation and Troubleshooting customer premise equipment (Residential Gateways, Routers, switches, security systems, station wiring, etc.)
• Installation and Troubleshooting Circuits (Voice, Broadband, etc.)

• Other duties as required.

Other Experience & Requirements

• Education:  High School diploma.
• Experience:  0-2 years’ experience in related field. 
• Key Competencies:  Good driving record; Office 365 suite; reside within 30 minutes of reporting location. Understanding and use of technical documentation.
• Reside within 30 minutes of normal reporting location including home-based.
• Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Ability to climb a utility pole (not applicable in CLEC areas) and work aloft, carry and handle extension ladder, step ladder as applicable to Job responsibilities.
• Capable of lifting 50 lbs. and transport 50 feet.
• Availability to work various hours, schedules, and weather conditions, including weekends, holidays, overtime, and callouts as required.
• Ability to work in attics, crawl spaces and confined areas.

Physical Requirements

• Capable of lifting 50 lbs. and transport 50 feet. 
• Availability to work various hours, schedules, and weather conditions, including weekends, holidays, overtime, and callouts as required.
• Ability to work in attics, crawl spaces and confined areas.

• Ability to travel moderately as the demands of the job require. 

Benefits & Perks

Our commitment to communities includes recruiting and rewarding the Lumos team members who are working together to build a brighter tomorrow.

We have:

• Comprehensive health, dental, and vision coverage.
• Competitive compensation packages, including bonus options for eligible positions.
• Paid Time Off and 12 Paid Holidays / Personal Days.
• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
• 100% employer-paid life and disability insurance.
• Employee Assistance Program (EAP) with access to professional support for life’s challenges.
• 401K plan w/ up to 5% employer contribution and a self-directed brokerage option.
• Wellness program offering education and cash incentives for gym attendance and nutrition programs.
• Employee referral bonuses.
• Discounts on Lumos Fiber Internet for employees who live in our service areas.

At Lumos we recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. We have a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We will provide reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.