Construction Technology Director

PRIMARY FUNCTION: 

This position will be responsible for the overall vision, growth, and development of GPEC’s Technology & Digital Solutions for the construction division.  This includes sales, support structure, innovation, and customer experiences.  Strategically align GPEC and Caterpillar’s businesses through direction and recommendations to increase our presence in the technology & telematics market. Drive both internal and external customer engagement and adoption of our portfolio of Technology & Digital offerings. 

ESSENTIAL DUTIS: 

• Provide leadership and guidance of the Technology and Digital Solutions team 

• Assess current offerings including but not limited to SITECH/Trimble offerings, VisionLink, Cat Command, Cat Grade, Productivity, Detect, Autonomous Solutions and adapt and modify as needed 

• Work with Caterpillar to provide leadership and guidance on the future machine control and GPS strategy through existing SITECH channels and GPEC personnel 

• Provide change management in the technology space 

• Create & Drive consultative sales and support processes from inception of On-Boarding, Implementation, and Delivery of Technology & Digital offerings 

• Establish and manage sales and support activities through approved metrics 

• Train and consult with internal organization to achieve adoption of Technology & Digital Solutions 

• Develop pricing for Technology & Digital offerings by working with Sales Managers & Product Support Managers 

• Create annual digital growth projections that strategically align GPEC and Caterpillar initiatives  

• Drive customer satisfaction, innovation, and alignment through MSRs, PSSRs, ISRs, Rental, and Technology & Digital team 

• Conduct customer-facing site visits for sales support, adoption, and training 

• Develop a training program for the Technology & Digital Team as well as other departments 

• Consistently communicate with Caterpillar to ensure product and support offering quality 

• Develop new business partners through third-party technology groups 

• Manage and track incremental parts and service sales through condition-monitoring cases/leads 

• Serve as a subject matter expert on all Technology & Digital offerings 

• Serve as main POC for data governance and Digital Excellence with regard to Technology & Digital 

• Incorporate SITECH into GPEC while also looking to create new opportunities within the territory  

• Provide leadership for product support within the technology and connectivity space through the use of existing GPEC and SITECH technicians 

• Attend Technology & Digital conferences, meetings, webinars, etc. Self-motivated with the ability to maintain daily routines and adapt to changing conditions. Must be able to think outside the box, and visualize the big picture, with a constant emphasis on profitable growth 

• Perform other duties as necessary and/or assigned 

MINIMUM REQUIREMENTS: 

Education: Four-year degree from an accredited university in a related field