Operations Executive Program Manager

TITLE: OPERATIONS EXECUTIVE PROGRAM MANAGER 
STATUS: EXEMPT
REPORTS TO: EXERCUTIVE VICE PRESIDENT - HEAD OF OPERATIONS
DEPARTMENT: ACCOUNT SERVICES ADMIN
JOB CODE: 11757

PAY RANGE: $108,500.00 - $140,000.00 ANNUALLY

GENERAL DESCRIPTION:

The Operations Executive Program Manager provides strategic counsel, hands-on responsibilities, execution and communication support to the Executive Vice President, Head of Operations as well as the operations senior leadership team. The role is integral to a Golden 1 operations productivity, effectiveness and achieving long-term strategic goals.

TASKS, DUTIES, FUNCTIONS:

1. Strategic Advising: Serves as a high-level trusted advisor for senior leadership; acting as a strategic thought partner, confidante and sounding board; engaging in brainstorming freely, option analysis and challenging assumptions to provide transformative strategic guidance on key initiatives and decisions 
2. Operational Framework: Establishes seamless processes and management routines that drive operational excellence; Translates complex concepts into practical, sustainable solutions, leveraging automation, process simplification, and enhanced reporting for long-term efficiency.
3. Influential Leadership: Acts as a catalyst for innovation and change among peers, leading strategic initiatives and coordinating cross-functional teams with strong influence and without direct authority, showcasing exemplary leadership to drive results.
4. Project Oversight: Overseeing high-impact strategic projects and directing cross-functional teams that advance the operations brand, image, culture, and engagement initiatives, as well as enhances talent management.
5. Cross-functional Collaboration: Leading and managing cross-functional teams; providing clear decision-making framework , data-driven insights, and recommendations to achieve strategic goals across operational domains.
6. Strategic Communication: Handling internal and external communications, and managing communications with the credit union executive leadership team; identifying and closing communication gaps, and streamlining how information is shared between departments 
7. Building Relationships: Fostering relationships with key stakeholders, and cultivating relationships with partner organizations and thought leaders; promote positive, collaborative working environment that enhances the credit union’s brand reputation and operational success.
8. Organizational Development: Review, design, and execute improvements to organizational structure; find knowledge and skills gaps and help address them; lead operations training and development agenda
9. Strategic Planning & Change Management: Strategizes and facilitates key initiatives, and manages change initiatives including budgeting and vendor contracting
10. Execution of Strategic Vision: Translates strategic objectives into actionable plans striving for innovation promoting a culture of innovation and accountability; Drives initiatives from concept through completion with metrics to measure success and impact.

11. Anticipating Challenges: Helping the Head of Operations anticipate and head off challenges and avoid surprises 
12. Evaluation: Monitoring and evaluating operations strategic performance metrics 
13. Crisis management: Support crisis management situations effectively and efficiently 
14. Executive Support: Supporting Head of Operations with administrative and strategic needs 

PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASK:

1. Approachable, supportive, motivated and enthusiastic
2. Exceptional communications skills
3. Strong power point story telling skills
4. Influence across operations and credit union
5. Organized, action orientation with exceptional follow-up skills and abilities
6. Nimble business mind, focused on developing creative solutions

ORGANIZATIONAL CONTACTS & RELATIONSHIPS:

1. INTERNAL: All levels of retail staff, enterprise staff and executive management.
2. EXTERNAL: Members, credit union industry associations, community and strategic partners, and other internal and external individuals.

QUALIFICATIONS:

1. EDUCATION:
   1. Bachelor’s degree (or equivalent experience) in business administration or similar field
2. EXPERIENCE:
   1. Nine or more years of experience in a business management or executive role
   2. Experience in organizing and directing multiple teams and departments
   3. Experience in planning and leading strategic initiatives
   4. Experience in data analysis and budget management
   5. Proven success in a project coordination role

3. KNOWLEDGE / SKILLS:
   1. Excellent written and verbal communication skills
   2. Versatile abilities and extreme dedication to efficient productivity

PHYSICAL REQUIREMENTS:

1. Prolonged sitting throughout the workday with occasional mobility required.
2. Corrected vision within the normal range.
3. Hearing within normal range. A device to enhance hearing will be provided if needed.
4. Ability to lift 15 lbs. as may be required.
5. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc.
6. Limited local and statewide travel by car or public conveyance.
7. Unusually long work hours may be required to accomplish tasks.

LICENSES / CERTIFICATIONS:

None

#LI-Hybrid

THIS JOB DESCRIPTION IN NO WAY STATES OR IMPLIES THAT THESE ARE THE ONLY DUTIES TO BE PERFORMED BY THIS EMPLOYEE. HE OR SHE WILL BE REQUIRED TO FOLLOW OTHER INSTRUCTIONS AND TO PERFORM OTHER DUTIES REQUESTED BY HIS OR HER SUPERVISOR THAT ARE WITHIN HIS / HER KNOWLEDGE, SKILL AND ABILITY AS WELL AS HIS / HER MENTAL AND PHYSICAL ABILITIES.

REV. 11/13/2024