Manager - IT Identity and Access Management

TITLE: MGR -  IT IDENTITY AND ACCESS MANAGEMENT
STATUS: EXEMPT
REPORTS TO: DIRECTOR - IT OPERATIONS
DEPARTMENT: IT - IAM AND APPS
JOB CODE: 111692

PAY RANGE: $124,800.00 - $140,000.00 ANNUALLY

GENERAL DESCRIPTION:

The IT Identity and Access Manager will be responsible for developing and implementing IAM strategies, managing user access procedures, and ensuring compliance with security and regulatory standards. This role involves collaborating with cross-functional teams to streamline access management processes, technology, mitigate risks, and support organizational growth. Strong leadership, technical expertise, and communication skills are essential for success in this position.

TASKS, DUTIES, FUNCTIONS:

1. Leads and manages the Identity Access Management (IAM) and Business System Analysts teams.
2. Acts as a point of escalation for any user or business stakeholder issues.
3. Establishes and maintains relationships with business units throughout the organization to understand their working environments and communications needs. Recommends and oversees the implementation of technical solutions within the IAM space that support business requirements.
4. Conducts effective resource management for the team. Oversees the assignment of resources to a variety of project and operational tasks.
5. Hires, manages the performance of, and mentors team members. Develops and oversees the implementation of training plans that improve the performance of technical staff at all levels.
6. Oversees project management functions associated with area-specific projects, to include analysis, planning, design, implementation and transition to operations.
7. Establish and maintain relationships with vendors. Oversee the purchasing of software and licensing, and the execution of professional services. Regularly evaluate vendor services against cost to ensure value.
8. Develop and implement the team plan in support of broader Technical Services objectives.

PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS:

1. Effective oral and written communication skills required to work with landlords, vendors, and other departments coordinating ATM maintenance.
2. Must possess sufficient manual dexterity to skillfully operate on-line computer terminal, record machinery, and standard office equipment including adding machine, personal computer, and telephone.

ORGANIZATIONAL CONTACTS & RELATIONSHIPS:

1. INTERNAL: Information Technology, Support Services, Facilities, Accounting and Branch Management.
2. EXTERNAL: Members, vendors, landlords, government agencies, property management companies, member group representatives, and ATM service companies.

QUALIFICATIONS:

1. EDUCATION: Bachelor’s degree in Computer Science, Information Technology, or a related field. Equivalent work experience may be considered in lieu of 4-year degree.
   
   
2. EXPERIENCE: Minimum of 5 years in IAM roles, with at least 2 years in a management or leadership position.
   
   
3. KNOWLEDGE/SKILLS:

1. Experience in managing IAM projects, including planning, execution, and delivery within defined timelines and budgets.

1. Proven ability to lead and mentor a team, manage projects, and work collaboratively across departments.
2. Proficiency in IAM technologies (e.g., Okta, SailPoint, Microsoft Azure AD, CyberArk, etc).
3. Strong understanding of identity governance, authentication protocols (e.g., SAML, OAuth, OpenID Connect), and access management.
4. Experience with IAM architecture and integration with enterprise systems.
5. Strong analytical and problem-solving skills to address complex IAM challenges.
6. Excellent verbal and written communication skills to effectively interact with technical and non-technical stakeholders.
7. Strong organizational skills, attention to detail, and the ability to handle multiple priorities.

PHYSICAL REQUIREMENTS:

1. Prolonged sitting and moving throughout the workday, with occasional mobility required. 
2. Corrected vision within the normal range.
3. Hearing within the normal range required.  A device to enhance hearing will be provided if needed.
4. Ability to lift 30 lbs. as may be required.
5. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc.
6. Travel by car locally and statewide as required to evaluate ATM sites.  Overnight   travel may be necessary.

LICENSES/CERTIFIATIONS:

      A valid California driver’s license.

This job description in no way states or implies that these are the only duties to be performed by this employee.  He or she will be required to follow other instructions and to perform other duties requested by his or her supervisor that are within his/her knowledge, skill and ability as well as his/her mental and physical abilities.

REV.06/18/2024