Item Processing Representative - Must Reside in CA

TITLE: ITEM PROCESSING REPRESENTATIVE
STATUS: NON-EXEMPT
REPORTS TO: SUP - ITEM PROCESSING OPS
DEPARTMENT: ITEM PROCESSING
JOB CODE: 11653

PAY RANGE: $20.25 – $21.00 HOURLY

GENERAL DESCRIPTION:

As an Item Processing Representative at Golden 1 Credit Union, you will play a vital role in supporting the organization's vision, mission, and strategic goals. The primary focus of this position is to handle various tasks efficiently and accurately within the Item Processing department, contributing to the seamless operation of essential financial processes.

TASKS, DUTIES, FUNCTIONS:

• Receive and process a variety of financial transactions, including checks, deposits, bill pay and other related items made through mail, mobile or ATM channels.
• Utilize item processing systems and tools to ensure accurate and timely completion of transactions.
• Conduct thorough reviews of processed transactions to identify and correct errors or discrepancies.
• Perform data entry tasks with a high level of accuracy to maintain the integrity of financial records.
• Maintenance of retention and storage of the ATM and Remittance work.
• Daily review of deposit reporting aligned with Regulation CC for ATM and Mobile deposits.[JB1] 
• Conduct through research and promptly respond to inquiries from members, branches, and departments.
• Validate and verify information to minimize errors in transaction processing.
• Deliver exemplary service to members, branches, and other department staff with efficiency and courtesy.
• Organize, prioritize, and perform multiple tasks simultaneously while being detailed oriented.
• Collaborate with the fraud prevention team to enhance security protocols and minimize risks associated with fraudulent activities.
• Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position.
• Ensure compliance with established policies, procedures, and regulatory requirements.
• Provide additional support throughout the department and perform other     tasks and duties assigned as needed to maintain daily operations.

PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASK:

1. Effective oral and written communication skills required.
2. Strong knowledge in Check Acceptance, Funds Availability and Fraud detection.
3. Critical thinking skills needed to identify possible fraudulent activity and member escalations or inquires.
4. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine, and telephone.

ORGANIZATIONAL CONTACTS & RELATIONSHIPS:

1. INTERNAL: Branches, Contact Center, other departments
2. EXTERNAL: Members, other financial institutions, correspondent bank, and vendors

QUALIFICATIONS:

1. EDUCATION: Successful completion of High School curriculum or GED required.
2. EXPERIENCE:  

• 1+ years’ experience with cash management or financial industry
• 1+ years’ experience with customer service
• Previous experience in item processing or related financial roles is preferred.

3. KNOWLEDGE / SKILLS:

• Strong attention to detail and accuracy in handling financial transactions.
• High level of awareness and vigilance in identifying potential fraudulent checks.
• Excellent communication skills to interact with internal business partners.
• Ability to multitask and manage time efficiently in a fast-paced environment.
• Demonstrated ability to work well in a team-oriented environment.

1. • Excellent oral, written, and interpersonal communication skills.
   • Professional member relations skills
   • Proficient computer skills and software experience.

PHYSICAL REQUIREMENTS:

1. Prolonged sitting throughout the workday with occasional mobility required.
2. Corrected vision within the normal range.
3. Hearing within normal range.  A device to enhance hearing will be provided if needed.
4. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc.

LICENSES / CERTIFICATIONS:

#LI-Remote

 THIS JOB DESCRIPTION IN NO WAY STATES OR IMPLIES THAT THESE ARE THE ONLY DUTIES TO BE PERFORMED BY THIS EMPLOYEE. HE OR SHE WILL BE REQUIRED TO FOLLOW OTHER INSTRUCTIONS AND TO PERFORM OTHER DUTIES REQUESTED BY HIS OR HER SUPERVISOR THAT ARE WITHIN HIS / HER KNOWLEDGE, SKILL AND ABILITY AS WELL AS HIS / HER MENTAL AND PHYSICAL ABILITIES.