Manager - Enterprise Cores and Applications

TITLE: MGR - ENTERPRISE CORES AND APPLICATION

STATUS: EXEMPT

DEPARTMENT: IT-ENTERPRISE APPLICATIONS

DATE: 12/2022

REPORTS TO: DIRECTOR – IT ENTERPRISE CORES AND APPLICATIONS

JOB CODE: 11249

PAY SCALE: $124,800.00 - $148,000.00 ANNUALLY

GENERAL DESCRIPTION:

The Enterprise Applications and Cores Manager role is responsible for managing implementation, governance, and support of credit union enterprise software solutions as it relates to software project delivery and/or operational support. The manager must be able to oversee and effectively manage projects from concepts to production and have the capacity to work with and influence diverse functional lines of business and technology groups. This includes the assignment and coordination of team activities when working with respective application vendors for software enhancements, updates, defect remediation, and troubleshooting. Responsibilities include roadmap planning, acting as a subject matter expert for multiple enterprise-wide software solutions, and ensuring all supported software applications are current and meet the requirements for any compliance or regulatory changes. An advanced understanding of the Credit Union’s enterprise-wide software solutions is required.

TASKS, DUTIES, FUNCTIONS:

1. Responsible for the overall development life cycle and operational support of managed enterprise software solutions.
2. Oversee all aspects of software application installations, upgrades, and configuration of software as it pertains to project and operational support.
3. Lead and manage a team of technical business analysts subject matter experts to support all development, project activities, and operational support for managed enterprise software solutions.
4. Manage, develop, motivate, coach, and train a team responsible for supporting the Credit Union’s enterprise software applications. Evaluate employees and complete performance reviews and responsible for career management for direct reports.
5. Foster a positive and engaging work environment for each team member by promoting skill development, coaching for improvement and growth, inspiring others through your words and actions, ensuring positive employee morale throughout Golden 1, and embracing our mission, vision, and core values.
6. Work with product managers, business relationship managers, vendors, and key stakeholders in developing a strategy and road map for managed software applications that helps the business succeed in achieving their goals.
7. Translate business requirements into technical solutions, recommend alternative technical and business approaches, and lead development efforts to meet aggressive timelines with optimal solutions.
8. Provide project management for assigned deliveries including prioritization, planning of projects and features, Stakeholder management and tracking of external commitments.
9. Instill best practices for software development and documentation, assure designs meet requirements, and deliver high-quality work on tight schedules.
10. Maintain accurate written and electronic records for all managed applications including versions, database structures, and information systems that are withing scope of management responsibility for IT.
11. Ensure proper quality assurance processes are completed as it relates to delivery of software enhancements.
12. Identify and mitigate risks to the availability of applications and proactively address and resolve issues before they impact service levels. This requires working closely with our Network Operations Center (NOC) and knowledge of our production monitoring tools.
13. Troubleshoot and resolve problems with business application software 24x7x365.
14. Provide oversight and effectively manage vendor partner relationships for enterprise software applications by conducting vendor quarterly business reviews, monitoring service level agreement adherence, providing vendor support metrics, and facilitating/attending regular vendor partner meetings to promote relationship efficiencies.
15. Responsible for ensuring the Change Implementation Management policies are adhered to for all software changes deployed to production systems as defined by the Change Management corporate policy.
16. Monitor project progress and remove roadblocks to ensure upgrades and projects are delivered on time.
17. Identify opportunities and assist to improve software development tools for project management, source control, and other development tools.
18. Manage technical resources, both internal and vendor-provided, within budget and software delivery schedules.
19. Keep abreast of new software technologies, as well as conforming to best practices in information security.
20. Ensure all applications and systems meet or exceed the defined credit union standards for security and availability.
21. Participate and provide employee oversite for on-call support during off hours, holidays, and weekends.
22. Maintain a current awareness of industry best practices for security, standards and quality and incorporate them into the staff activities.
23. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position.
24. Performs other related duties as assigned.
25. Develop and maintain an understanding of the pertinent regulatory requirements and risks inherent to job responsibilities, establish, and maintain control activities that mitigate those risks consistent with the Credit Union’s risk appetite, and ensure operational integrity and compliance with applicable regulations.

PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS:

1. Advanced oral and written communication skills required to interact or complete technical analysis with Credit Union staff, management, or vendor partners.
2. Effective analytical skills required to prepare recommendations, perform analysis, and accomplish other functions as listed.
3. Strong adaption skills contributing to an environment that promotes and enables change to facilitate improved ways of working.
4. Understanding of Agile based development practices.
5. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, printer, facsimile machine, and telephone.
6. Must have the ability to work on own initiative.
7. Ability to multitask, work under pressure and tight deadlines; may be required to work extended hours to complete tasks, respond to system production issues, or complete project deliverables.
8. Proven ability to develop, document and maintain operational policies and procedures, including the designing and documenting detailed technical process flows and the development of operational performance and quality metric standards and reports.

ORGANIZATIONAL CONTACTS & RELATIONSHIPS:

1. INTERNAL:  All levels of staff and management.
2. EXTERNAL: Vendors, suppliers, government agencies, other industry associations and peers at other financial institutions

QUALIFICATIONS:

1. EDUCATION: Bachelor’s degree preferred in Computer Science or Information Systems. Equivalent work experience may be considered in lieu of a 4-year degree. Agile certifications preferred.
2. EXPERIENCE: Seven years or more experience in financial or health services, including technical business analysis, application management and/or project management, product development and process improvement preferred. Minimum of four years of experience leading and supervising a team directly, preferably within a financial institution. Experience working in an Agile environment or Azure eco system (DevOps) strongly desired.
3. KNOWLEDGE/SKILLS:
   • Knowledge of commonly used financial industry concepts, practices, and guidelines.
   • Knowledge of existing Credit Union products, services, and overall operational guidelines, especially as it relates to various delivery channels.
   • Advanced oral communication, presentation, and technical writing skills.
   • Strong research, technical analysis, planning and organizational skills.
   • Ability to use logical reasoning when interpreting facts.
   • Experience with small to large enterprise software systems, as well as the ability to learn new systems quickly.
   • Ability to analyze and document complex technical business processes.
   • Ability to make observations, examinations, evaluations, and recommendations.
   • Experience leading projects and directing team members to implement system upgrades and enhancements.
   • Strong PC skills.

PHYSICAL REQUIREMENTS:

1. Carry and respond to a cell phone 7 days a week. May need to diagnose problems from home, occasionally may need to travel to site to correct problem either by car or public conveyance.
2. Prolonged sitting throughout the workday with occasional mobility required.
3. Corrected vision within the normal range.
4. Hearing within normal range. A device to enhance hearing will be provided if needed.
5. Ability to lift 20 lbs. as may be required.
6. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc.
7. Occasional travel may be required locally, statewide, and throughout the United States to attend seminars and vendor group meetings. Overnight travel and evening schedules included.
8. Occasionally required to change work hours or work long hours including working on weekends to accomplish tasks.

LICENSES/CERTIFICATIONS:

None

#LI-Hybrid 

THIS JOB DESCRIPTION IN NO WAY STATES OR IMPLIES THAT THESE ARE THE ONLY DUTIES TO BE PERFORMED BY THIS EMPLOYEE.   HE OR SHE WILL BE REQUIRED TO FOLLOW OTHER INSTRUCTIONS AND TO PERFORM OTHER DUTIES REQUESTED BY HIS OR HER SUPERVISOR THAT ARE WITHIN HIS / HER KNOWLEDGE, SKILL AND ABILITY AS WELL AS HIS / HER MENTAL AND PHYSICAL ABILITIES.

REV.12/5/2023