Manager - Risk Management

JOB TITLE:Manager - Risk Management
DEPARTMENT: Risk Management
STATUS: EXEMPT
JOB CODE: 11149

PAY SCALE: $119,300.00 - $167,100.00 Annually

GENERAL DESCRIPTION:

The Manager, Risk Management is responsible for utilizing the Credit Union’s risk management framework to identify, assess, monitor and help mitigate the financial, reputational, regulatory and operational risks (among others) associated within Golden 1’s operations, products and services. The Manager, Risk Management plays an instrumental role in the oversight of the Credit Union’s operational risk.

Work with various internal stakeholders, including operations, technology, product, finance, human resources, compliance and legal to identify and assess enterprise risks and implement controls and processes as well as monitor ongoing risks and mitigation efforts.

Shape, implement, and facilitate various risk management tools, practices, and policies used to analyze and report enterprise risks, and to manage risks in alignment with an enterprise risk management framework. Provides key inputs into the company's risk management or other committees that oversee key risk management processes and ensures alignment with organizational objectives.

Lead a team of risk management specialists and manage the execution of established risk management processes (i.e., risk and control assessments, KRIs/KPIs reporting, etc.) including the people, processes, and infrastructure.

TASKS, DUTIES, FUNCTIONS:

• Responsible for the leadership, innovation, governance, and management necessary to identify, evaluate, mitigate, and monitor Golden 1's operational risk in accordance with the established risk management framework.
• Assist the VP/Enterprise Risk Officer in the development of an enterprise risk management roadmap strategy for organizational growth.
• Develop risk management tools, practices, and policies to analyze and report enterprise risks, and to manage risks according to an enterprise risk management framework.
• Develop and implement strategies, methods and annual plans related to operational risk management within the organization, including risk and control assessments, key risk, and performance measurement data, along with monitoring and mitigation management strategies.
• Manage the risk and control self-assessment (RCSA) program and cycle. Perform root cause analysis, assess risks, document incidents, and provide recommendations for resolution.
• Manage the new product/service risk assessment process to ensure risks associated with new activities are effectively measured, monitored, and controlled.
• Oversee issues management processes and reporting for operational risk issues identified through operational risk methods (i.e., RCSAs, process risk assessments, etc.).
• Facilitate development of business or process risk assessments, in conjunction with the business unit owners, as needed. Supports business unit risk identification, assessment, and reporting.
• Collaborate with internal business partners to identify, mature and track business and corporate area specific quantitative and qualitative key risk and performance indicators.
• Oversee the reporting of event-driven operational loss data and in performing root cause analysis to recommend process and control improvements to prevent risk events and losses from occurring in the future.
• Provide ERM advisory services, education and training to leaders and business units across the organization. Independently facilitate or lead stakeholder meetings and management briefings on relevant issues, risks or trends, associated with enterprise-level risks.
• Tactfully yet assertively challenge assumptions and perspectives on risk throughout the organization. Recommend improvements to policies, procedures, and practices to reduce costs, improve internal controls and/or drive efficiencies.
• Engage with leadership and provide detailed insights into areas of risk for the organization.
• Coordinate with credit union leadership to maintain risk assessments, operational loss events, issues and other relevant risk information for management reporting and record keeping.
• Provide key inputs to risk committee materials, including creating and updating risk management reports and presentations on the evaluation of program effectiveness, level and direction of risks, key and emerging risks, and status of previously identified risk and control issues.
• Develop standardized reporting to enable continuous monitoring against enterprise risk management goals. Identify and implement improvements which support the overall maturity and growth of the program. Prepare executive presentations.
• Build productive partnerships and trust with cross-functional subject matter experts (e.g., Legal, Compliance, Information Technology, Information Security, and Finance, among others), leadership and business functions across the enterprise.
• Manage a team of individual contributors, including balance workloads, monitor timeliness of deliverables, and manage efficiency of the department and staff.
• Foster an environment where team members can grow in relevant knowledge and experience.
• Recruit and develop talent; manage an organization that keeps resources productively engaged in moving the business forward.
• Maintain an ever-growing knowledge of ERM, operational risk and industry trends, best practices and techniques that can be practically applied at Golden 1. Partners with external agencies and peer companies to coordinate information exchange and leverage best practices for ERM.
• Perform other duties as required to support Enterprise Risk Management and the business, such as developing ad-hoc analysis, performing deep dive investigations, or driving specific risk initiatives.
• Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position.
• Develop and maintain an understanding of the pertinent regulatory requirements and risks inherent to job responsibilities, establish, and maintain control activities that mitigate those risks consistent with the Credit Union’s risk appetite, and ensure operational integrity and compliance with applicable regulations.

PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS:

• Effective oral and written communication skills required to interact with credit union staff, management, and all member channels.
• Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine and telephone.

ORGANIZATIONAL CONTACTS & RELATIONSHIPS:

1. INTERNAL:  All levels of staff and management.
2. EXTERNAL:  Volunteers, external auditors, professional and community organizations and others, as needed.

QUALIFICATIONS:

1. EDUCATION: Bachelor’s or Master’s degree in business, finance, accounting, risk management, or a related discipline.
2. EXPERIENCE: Minimum of 7 years of enterprise and/or operational risk management or internal audit experience in a financial institution, with at least 3 years direct supervisory or management level experience, is required. Experience designing and implementing risk management programs or processes is preferred.  
3. KNOWLEDGE/SKILLS: 

• Demonstrated/strong knowledge of risk management programs, practices, and processes inclusive of risk identification, analysis, mitigation/control, communication, monitoring, reporting and escalation.
• Operational Risk Management experience and demonstrated knowledge of ORM concepts and practices (i.e., process mapping, risk identification, assessment of control environments, risk monitoring and measurements) and understanding of the relevant operational risk types/sub-types, is preferred.
• Strong leadership skills and ability to organize and motivate others.
• Demonstrated experience with regulatory agencies, requirements, and/or regulatory compliance.
• Strong analytical, problem-solving and workflow analysis skills, including demonstrated ability to quickly synthesize information from various sources, identifying key points and issues.
• Ability to apply judgment around risk management and control frameworks and industry best practices and make sound risk/reward decisions using a balance of data, logic and intuition to inform critical business strategies and processes.
• Proven strong interpersonal and customer service skills; ability to negotiate, influence, and build collaborative, cross-organization relationships, even in difficult situations.
• Excellent communication (verbal, written and presentation) skills, including ability to convey complex situations and relationships concisely to management and executive level audiences.
• Strong organizational skills, with a high degree of initiative and ability to self-start and self-prioritize assignments and make timely and effective decisions.
• Strong process facilitation, process management and improvement skills; ability to independently and effectively handle multiple priorities and deliver a quality result within tight deadlines.
• Highly proficient in Microsoft Office (Word, Excel, Visio, Outlook, PowerPoint).
• Solid work ethic and able to work effectively both independently and in a team.

PHYSICAL REQUIREMENTS:

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  • Prolonged sitting throughout the workday with occasional mobility required.
  • Corrected vision within the normal range.
  • Hearing within normal range.  A device to enhance hearing will be provided if needed.
  • Ability to lift 15 lbs. as may be required. 
  • Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc.
  • Unusually long or inconsistent hours may be required to accomplish tasks.
  • Travel may be needed to accomplish tasks. Overnight travel is sometimes necessary. Occasional weekend and evening schedules required.

LICENSES/CERTIFICATIONS:

Relevant risk management certifications or credentials beneficial.

REV. 5/16/2023