Item Processing - Payment Services Administrator

TITLE: PAYMENT SERVICES ADMINISTRATOR
STATUS: EXEMPT
REPORT TO: MANAGER – ITEM PROCESSING
DEPARTMENT: ITEM PROCESSING
JOB CODE: 11425

PAY RANGE: $67,400.00 - $68,500.00 ANNUALLY

GENERAL DESCRIPTION:

This position supports the daily operations of the Item Processing and Checking Operations teams by developing and supporting processes to run the business and grow the organization. This individual will identify and implement program efficiencies, support process improvement internally and collaborate with key stakeholders to improve member experiences, support projects as a subject matter expert, and coordinate system testing and manage system outages. This position helps govern relevant internal and external communications from the department, leads internal initiatives, and facilitates enhancements driven by audit, regulatory, or other stakeholders.

TASKS, DUTIES, FUNCTIONS:

1. Act as liaison with internal and external stakeholders, including internal business partners, IT, and vendors to identify upcoming changes, potential impacts, scope requirements, develop operational plans, and successfully implement enhancements. Serves as the designated project SME as assigned.
2. Manages and reviews system access to owned business platforms, in addition to conducting role reviews as part of periodic system audits. Supports the ongoing review, enhancement, and implementation of controls. Participates in and supports service pack upgrades, new feature testing, disaster recovery testing, and production impact triage and resolution.
3. Conducts and supports risk assessments in accordance with corporate and regulatory policies as it pertains to business systems and programs. Responsible for developing compliant and user-friendly workflows that make business practices and member experiences more efficient.
4. Reviews, identifies, and implements process efficiency leveraging robotics and automation best practices to support future payments program growth. Documents, assesses, and prioritizes program opportunities. Drafts requirements for projects and new implementations.
5. Develops program procedures and documentation, serves as the training contact for the department, and facilitates role-specific training. Drafts member communications, inventories existing communications, and manages new notices and communications. Coordinates remediation efforts including both internal and external communications.
6. Supports and coordinates periodic and adhoc reporting requests. Reviews program financials and key performance indicators, and identifies ways to cut costs, add or remove programs, and help guide platform growth to deliver on service excellence.
7. Ensure compliance with applicable state and federal laws and regulations that govern credit unions, as well as abide by and bolster internal controls for effective data management.
8. Perform any other duties or special requests as assigned.

PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASK:

1. Strong oral and written communication skills required to prepare reports and collaborate through the organization.
2. Must possess sufficient manual dexterity to skillfully operate an online computer terminal and other standard office equipment, including a typewriter, adding machine, personal computer, facsimile machine, and telephone.

ORGANIZATIONAL CONTACTS & RELATIONSHIPS:

1. INTERNAL:All levels of staff and management.  
2. EXTERNAL:Vendors, other financial institutions, and other business sources.

QUALIFICATIONS:

1. EDUCATION:Requires a bachelor's degree, ideally in Business, Finance, Accounting, or other related programs.  Equivalent work experience with required knowledge/skills may be substituted for degree. 

1. EXPERIENCE:4+years or more of progressive experience working in financial services. 2-3+ years or more of experience in operations and with practical experience managing financial products or services. Experience with business banking systems a plus. Knowledge of commonly used concepts, practices, and procedures within credit union operations or payments highly desired.

2. KNOWLEDGE / SKILLS:

• Strong communication skills, including the ability to make objective observations, examinations, evaluations, and recommendations. High attention to detail required.
• Strong organizational and time management skills.
• Auditing, data processing, and general business administration. 
• Must be flexible, be able to multi-task effectively, and can handle rapidly changing priorities.

PHYSICAL REQUIREMENTS:

1. Prolonged sitting throughout the workday with occasional mobility required.
2. Corrected vision within the normal range.
3. Hearing within normal range. A device to enhance hearing will be provided if needed.
4. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc.

LICENSES / CERTIFICATIONS:

NCP (National Check Professional) Certificate desired and preferred.

THIS JOB DESCRIPTION IN NO WAY STATES OR IMPLIES THAT THESE ARE THE ONLY DUTIES TO BE PERFORMED BY THIS EMPLOYEE. HE OR SHE WILL BE REQUIRED TO FOLLOW OTHER INSTRUCTIONS AND TO PERFORM OTHER DUTIES REQUESTED BY HIS OR HER SUPERVISOR THAT ARE WITHIN HIS / HER KNOWLEDGE, SKILL AND ABILITY AS WELL AS HIS / HER MENTAL AND PHYSICAL ABILITIES.

REV. 8.29.2023